Ritwika Ghatak
Reading,West Berkshire
Summary
Strategic Solution Architect with over 14 years of experience in process analysis and business solution development. Proven expertise in strategizing, architecting, and designing effective solutions through comprehensive requirements elicitation and process modeling. Strong analytical thinker with exceptional consultative skills, adept at transforming data into actionable insights.Demonstrated strengths in research, negotiation, and cost-benefit analysis to drive complex business objectives.
Overview
13
13
years of professional experience
Work history
IT Solution Architect(Vodafone UK)
Tata Consultancy Services
Newbury, West Berkshire
10.2021 - Current
- Working as IT Solution Architect in Device Lifecycle Management Program as CRM Solution expert and worked on critical projects to deliver E2E solution on multiple platforms.
- Facilitated intricate front end platform migration initiative to provide streamlined, effective multi-language options aimed at improving customer engagement across local markets.
- Evaluated and recommended suitable technologies while configuring complete new front end directed at end users, covering entire lifecycle from onboarding through to order to cash.
- Implemented strategy for merging Tariff into DLM, providing seamless customer front-end experience and streamlined order transition from COM to SOM within CRM that elevated service delivery.
- Led workshops to gather and analyse business requirements from stakeholders.
- Analysed varied source information and data to highlight issues, risk and business opportunities.
- Supported wider-company data solutions through specified ad-hoc insight and analysis as required.
- Worked closely with enterprise architects to propose industry level solutions for various projects and assignments.
- Investigated and reported on possible incidents, resolving problems effectively and efficiently before they were raised in production.
- Consistently monitored fallout compliance levels to uphold best company practices and processes.
Solution Designer/Analyst(Telefonica Germany GmbH)
Tata Consultancy Services
Hamburg,Budapest
10.2017 - 09.2021
- Worked for the leading German Telekom Provider (Telefonica) in Order and Service Management module and was responsible for managing the fixed line stack
- Took leadership in a major migration project of 3 million customers from a old CRM stack to a advance one and delivered with success
- Gained expertise in Agile model of delivery and CI/CD, DevOps while working in OSM upgrade project from version 7.2.2 to 7.3.5
- Have been part of the transition program from Accenture to TCS and successfully completed being the sole OSM technical associate.
- Have delivered all the major projects assigned by Telefonica to TCS for FIXED OSS stack and gained full functional knowledge of the E2E system
- Have worked as Unit Analyst for order and service management module for 2 of the major projects and have taken major part in the architectural decisions
- Worked in a transformation project from Oracle OSM to Camunda using microservices architecture
Module Lead/Developer(TDC A/S)
Tata Consultancy Services
Copenhagen
07.2012 - 09.2017
- Worked in Dealer Management Module where leading a team of 10 Members of a JAVA Web based Application.
- Have worked single-handedly in the critical module called Credit evaluation with high customer dependency and delivered all the projects successfully
- Have gained full functional knowledge for the mobile provisioning system in TDC,working in Order and Service Management tool and was part of every single delivery
- Have worked in dealer products module called SPC single-handedly and taken full responsibility of the deliveries without any customer impact
- Was part of the UDAAN team,where the mobile provisioning module presentation was highly appreciated by TCS top management
- Prepared OSM E0/E1 competency for L&D team and awarded.
- Have always been praised by customers for the excellent communication skills and relationship development
Education
Bachelor of Technology - Information Technology
West Bengal University of Technology
Skills
- Architectural leadership
- Artificial intelligence knowledge
- API design and development
- Knowledge of erp systems
- Microservices architecture
- Risk assessment
- Customer focus
- Design tools: Oracle OSM, OSB, Enterprise Architect, SharePoint,Confluence,JIRA
- Delivery models: Agile, RODOD, Waterfall
- Technologies: Java/J2EE, XML/XSLT, Splunk, AWS, SQL, JDeveloper, Eclipse IDE, Toad, JMeter, Jenkins, SVN
- Certifications: Oracle OSM Foundations 1 and 2, Microservices Architecture, Microsoft Certified: Azure Fundamentals
Key Competencies
- Requirement & Feasibility Analysis
- Architectural Governance & SDK Compliance
- Client and Stakeholder Management
- Excellent Presentation skills
- Team Player in a multi-vendor environment
- Agile/Sprint delivery model
- E2E test & in-life support
- Worked as a scrum master/team facilitator
Additional Information
- linkedin.com/in/ritwika-ghatak-8a5 b5a1a1
- On The Spot Award ,Star of the Month Award, Service & Commitment Award, Special Initiative Award, Star Team ,Certificate of Excellence
Personal Information
Accomplishments
- Have tried to deliver my 100% efforts to all the tasks that required my contribution and have never failed to gain appreciations from my supervisors for the deliverable
- Have always been proactive to develop something unique,which has automated many things in our project and has reduced many manual activity
- The contributions have been made not only in terms of performance only, but also in terms of ideas so as to achieve any goal with lesser effort and time in the project requirements
- Have been awarded with Telefonica Excellence Certificate for taking a lead role in a migration project which helped to migrate 3 million customers from a old CRM stack to a new one
- Also received several appreciations for TCS management and clients for excellent communication skills and admirable client relationship building
- Received certificates(Star of the Month,On the Spot) from TCS gems as a mark of appreciation from the customer for delivering the best of my knowledge in that field
- Received special token of appreciation from TCS Top management for presenting Mobile Network Analogy in UDAAN
Timeline
IT Solution Architect(Vodafone UK)
Tata Consultancy Services
10.2021 - Current
Solution Designer/Analyst(Telefonica Germany GmbH)
Tata Consultancy Services
10.2017 - 09.2021
Module Lead/Developer(TDC A/S)
Tata Consultancy Services
07.2012 - 09.2017
Bachelor of Technology - Information Technology
West Bengal University of Technology
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