Rittu Kaur
Nottingham,Nottingham
Summary
Highly skilled professional with a strong background in customer needs analysis, after-sales service, and promotions and upselling. Demonstrates exceptional initiative taking, cultural awareness, and decision making abilities. Proficient in patient communication and computer literacy, ensuring effective interaction with diverse clientele. Committed to leveraging skills to enhance customer satisfaction and drive business growth.
Overview
3
3
years of professional experience
Work History
Optical assistant
Specsavers Opticians
Nottingham, Nottinghamshire
04.2024 - 01.2025
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Improved patient experience by conducting thorough pre-screening procedures.
- Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Safeguarded sensitive data with strict adherence to privacy protocols.
- Offered detailed advice on product and service benefits.
- Managed over 100 patient records to ensure data accuracy and confidentiality.
- Coordinated appointments to enhance efficiency in the clinic.
- Contributed to increased sales with effective merchandising techniques.
- Educated customers on lens and frame requirements to assist in decision-making.
- Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
- Coordinated optical appointments and sent client reminders for upcoming bookings.
- Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
- Established strong rapport with customers through attentive listening skills.
- Adjusted glasses using precise measurements, ensuring optimal fit for customers.
Sales assistant
Smiggle
Nottingham, Nottinghamshire
08.2022 - 09.2023
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Boosted product sales by offering selection guidance to customers.
- Inspected products for damages and expiry dates before processing refunds.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Pizza Hut waitress
Pizza Hut
Nottingham, Nottinghamshire
11.2021 - 01.2022
- Advised customers on beverage pairings with selected food items.
- Collaborated with kitchen staff to ensure order accuracy.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Managed table settings for enhanced dining experience.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Education
Ellis guilford School
Skills
- Initiative taking
- Cultural awareness
- After-sales service
- Customer needs analysis
- Promotions and upselling
- Computer literacy
- Decision making
- Patient communication
Affiliations
- Music, Learning languages, boxing and taekwondo
Accomplishments
bronze duke of Edinburgh award
Bronze medal in Taekwondo
Duncan Award
Adam Corbally's Enterprise challenge- Most energetic
Arts award with Beatknots
Languages
Punjabi
Fluent
Hindi
Advanced
Korean
Intermediate
References
References available upon request.
Timeline
Optical assistant
Specsavers Opticians
04.2024 - 01.2025
Sales assistant
Smiggle
08.2022 - 09.2023
Pizza Hut waitress
Pizza Hut
11.2021 - 01.2022
Ellis guilford School
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