RITIKA VERMA
Birmingham,United Kingdom
Summary
Driven and tenacious professional with strong leadership and strategic planning skills. Demonstrates exceptional communication and problem-solving abilities, paired with keen understanding of business operations. Poised to drive growth and innovation within dynamic organisation.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Front of house assistant
Bannatyne Health Club
Birmingham
07.2025 - Current
- Upheld company standards, contributing to overall brand reputation.
- Facilitated payment transactions swiftly and accurately.
- Managed inventory of supplies, reducing unnecessary spending and waste.
- Streamlined daily operations with effective scheduling and task delegation.
- Cultivated positive relationships amongst members through regular interaction and engagement activities.
Senior Floor Assistant ( Part-Time )
Pushkar
Birmingham, West Midlands
09.2023 - 11.2025
- Ensured a smooth guest arrival experience through attentive service.
- Maintained high standards of cleanliness in all restaurant areas.
- Improved customer flow during peak hours by managing checkout queuing effectively.
- Reviewed customer feedback to sustain quality standards of the establishment.
- Led staff training initiatives, resulting in elevated team performance.
Resident Service Co-ordinator
Savills
09.2024 - 04.2025
- Provide exceptional customer service to residents, addressing inquiries, resolving concerns, and offering assistance with day-to-day needs
- Handle resident complaints and issues, finding solutions that ensure satisfaction and maintaining positive community relationships.
- Organize and coordinate community events, activities, or meetings that promote resident engagement and satisfaction.
- “Improved response time for maintenance requests, reducing resolution time by 11%.”
Resident Service Associate
Dandara Living - Aston Place
03.2024 - 09.2024
- Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings, and ad-hoc tasks, ensuring excellent front-line service to residents and other customers on the phone, in writing, and person.
- Administrative duties include conducting right-to-rent checks, processing invoices, processing tenancy termination notices, and producing system reports.
- Assisting on open days and resident events.
F&B Team Member
Warner Leisures
06.2023 - 09.2023
- Welcoming and greeting the guests on Check-in days.
- Professionally serving food and alcoholic beverages.
- Setting up the restaurant for service.
- Looking after the cleanliness of the restaurant and maintenance of cutlery, crockery, and glassware.
Tele-Sales Team Leader – Real Estate Projects
Freelance / Contract
Mumbai
03.2019 - 11.2022
- Directed team of tele-sales executives to achieve consistent daily calling targets and enhance lead generation.
- Reported lead status, follow-ups, and conversion updates to sourcing managers and channel partners daily.
- Coordinated client site visits during weekends and peak hours to facilitate discussions with sourcing managers.
- Managed high-profile clients, ensuring timely follow-ups to optimise closure rates.
- Trained new staff members for enhancing telesales efficiency.
Education
Master of Science - Enterprise Management
University College Birmingham
Birmingham, United Kingdom 01.2023 - 01.2024
Bachelor's in Arts - Politics / History
SIES College of Arts, Science and Commerce
Mumbai, MHHigher Secondary - Commerce ( Business )
GNC College of Arts, Science and Commerce
Mumbai, MHSecondary School -
Our lady of good counsel high school
Mumbai, MHSkills
- Effective multitasking
- Adaptability in sales
- Mentoring and coaching
- Intercultural skills
- Allergy and dietary knowledge
- Complaint handling proficiency
- Upselling strategies
- Management of bookings
Affiliations
- Cooking
- Reading
References
References available upon request.
Timeline
Front of house assistant
Bannatyne Health Club
07.2025 - Current
Resident Service Co-ordinator
Savills
09.2024 - 04.2025
Resident Service Associate
Dandara Living - Aston Place
03.2024 - 09.2024
Senior Floor Assistant ( Part-Time )
Pushkar
09.2023 - 11.2025
F&B Team Member
Warner Leisures
06.2023 - 09.2023
Master of Science - Enterprise Management
University College Birmingham
01.2023 - 01.2024
Tele-Sales Team Leader – Real Estate Projects
Freelance / Contract
03.2019 - 11.2022
Secondary School -
Our lady of good counsel high school
Bachelor's in Arts - Politics / History
SIES College of Arts, Science and Commerce
Higher Secondary - Commerce ( Business )
GNC College of Arts, Science and Commerce