Summary
Overview
Work history
Education
Timeline
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RITIKA VERMA

Birmingham,United Kingdom

Summary

Outgoing and reliable individual with a genuine interest in providing excellent customer service and working in a team-oriented environment. Skilled in communication and problem-solving, with a knack for maintaining a positive atmosphere and ensuring customer satisfaction. Prepared to contribute to achieving customer service excellence and operational efficiency in any provided role.

Overview

5
5
years of professional experience

Work history

Restaurant Team Member ( Part-Time )

Pushkar
Birmingham, West Midlands
09.2023 - Current
  • Attending Guests at arrival.
  • Maintaining back area and front area of the restaurant.
  • Prepare tables by setting up linens, silverware, and glasses.
  • Service of alcoholic beverages.
  • Taking customer feedback and evaluating it to maintain the standards of the restaurant.

Resident Service Co-ordinator

Savills
09.2024 - 04.2025
  • Provide exceptional customer service to residents, addressing inquiries, resolving concerns, and offering assistance with day-to-day needs
  • Handle resident complaints and issues, finding solutions that ensure satisfaction and maintaining positive community relationships.
  • Organize and coordinate community events, activities, or meetings that promote resident engagement and satisfaction.
  • “Improved response time for maintenance requests, reducing resolution time by 11%.”

Resident Service Associate

Dandara Living - Aston Place
03.2024 - 09.2024
  • Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings, and ad-hoc tasks, ensuring excellent front-line service to residents and other customers on the phone, in writing, and person.
  • Administrative duties include conducting right-to-rent checks, processing invoices, processing tenancy termination notices, and producing system reports.
  • Assisting on open days and resident events.

F&B Team Member

Warner Leisures
06.2023 - 09.2023
  • Welcoming and greeting the guests on Check-in days.
  • Professionally serving food and alcoholic beverages.
  • Setting up the restaurant for service.
  • Looking after the cleanliness of the restaurant and maintenance of cutlery, crockery, and glassware.

Team Leader

Fine Planner
09.2021 - 06.2022
  • Recruited and mentored a high-performing sales team.
  • Identified gaps in training to effectively plan and provide coaching opportunities to staff members.
  • Maximized sales opportunities by communicating product value propositions and selling points.
  • Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.

Operation Associate

DS Events
08.2020 - 09.2021
  • Answered phone calls and emails from potential and existing customers.
  • Developed close relationships with area realtors and promoted builders to boost the referral network.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Showed residential properties and explained the features, value, and benefits of available homes.

Education

Business

University College Birmingham

Bachelor's in Arts -

SIES College of Arts, Science and Commerce

Higher Secondary -

GNC College of Arts, Science and Commerce

Secondary School -

Our lady of good counsel high school

Timeline

Resident Service Co-ordinator

Savills
09.2024 - 04.2025

Resident Service Associate

Dandara Living - Aston Place
03.2024 - 09.2024

Restaurant Team Member ( Part-Time )

Pushkar
09.2023 - Current

F&B Team Member

Warner Leisures
06.2023 - 09.2023

Team Leader

Fine Planner
09.2021 - 06.2022

Operation Associate

DS Events
08.2020 - 09.2021

Bachelor's in Arts -

SIES College of Arts, Science and Commerce

Higher Secondary -

GNC College of Arts, Science and Commerce

Secondary School -

Our lady of good counsel high school

Business

University College Birmingham

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RITIKA VERMA