RITIKA VERMA
Birmingham
Summary
Dedicated and compassionate Resident Service Coordinator with 1 year of experience delivering high-quality services to residents. Skilled in managing daily operations, resolving issues, and ensuring a positive living environment. Proven track record in addressing resident needs, coordinating maintenance requests, and facilitating community events. Adept at handling sensitive situations with empathy while maintaining a professional demeanor. Strong organizational and problem-solving skills with a commitment to enhancing resident satisfaction and creating a welcoming, inclusive community.
Overview
5
5
years of professional experience
Work History
Resident Service Co-ordinator
Savills
09.2024 - Current
- Provide exceptional customer service to residents, addressing inquiries, resolving concerns, and offering assistance with day-to-day needs
- Handle resident complaints and issues, finding solutions that ensure satisfaction and maintaining positive community relationships.
- Organize and coordinate community events, activities, or meetings that promote resident engagement and satisfaction.
- “Improved response time for maintenance requests, reducing resolution time by 11%.”
Restaurant Team Member ( Part-Time )
Pushkar
09.2023
- Attending Guests at arrival.
- Maintaining back area and front area of the restaurant.
- Prepare tables by setting up linens, silverware, and glasses.
- Service of alcoholic beverages.
- Taking customer feedback and evaluating it to maintain the standards of the restaurant.
Resident Service Associate
Dandara Living - Aston Place
03.2024 - 09.2024
- Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings, and ad-hoc tasks, ensuring excellent front-line service to residents and other customers on the phone, in writing, and person.
- Administrative duties include conducting right-to-rent checks, processing invoices, processing tenancy termination notices, and producing system reports.
- Assisting on open days and resident events.
F&B Team Member
Warner Leisures
06.2023 - 09.2023
- Welcoming and greeting the guests on Check-in days.
- Professionally serving food and alcoholic beverages.
- Setting up the restaurant for service.
- Looking after the cleanliness of the restaurant and maintenance of cutlery, crockery, and glassware.
Team Leader
Fine Planner
09.2021 - 06.2022
- Recruited and mentored a high-performing sales team.
- Identified gaps in training to effectively plan and provide coaching opportunities to staff members.
- Maximized sales opportunities by communicating product value propositions and selling points.
- Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.
Operation Associate
DS Events
08.2020 - 09.2021
- Answered phone calls and emails from potential and existing customers.
- Developed close relationships with area realtors and promoted builders to boost the referral network.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Showed residential properties and explained the features, value, and benefits of available homes.
Customer service associate
Tele-performance
08.2022 - 12.2022
- Warmly greeted customers with positive telephone etiquette, asking questions to identify issues.
- Provided professional and helpful support to new and existing clients.
- Resolved complaints with proactive problem-solving and analysis.
- Followed up on customer queries to check that provided solutions met expectations.
Education
Business
University College Birmingham
Birmingham, United Kingdom09-2024
Bachelor's in Arts -
SIES College of Arts, Science and Commerce
Higher Secondary -
GNC College of Arts, Science and Commerce
Secondary School -
Our lady of good counsel high school
Skills
- Business Administration Expertise
- Client-Centric Approach
- Logical Reasoning Skills
- Team Coordination
- Relationship Building
- Analytical Problem-Solving
- User Support Interaction
Interests and Hobbies
- Exploring new locations and beaches.
- Trying new receipes
- Watching documentaries.
Languages
English
Fluent
Hindi
Native
Marathi
Intermediate
Punjabi
Intermediate
Timeline
Resident Service Co-ordinator
Savills
09.2024 - Current
Resident Service Associate
Dandara Living - Aston Place
03.2024 - 09.2024
Restaurant Team Member ( Part-Time )
Pushkar
09.2023
F&B Team Member
Warner Leisures
06.2023 - 09.2023
Customer service associate
Tele-performance
08.2022 - 12.2022
Team Leader
Fine Planner
09.2021 - 06.2022
Operation Associate
DS Events
08.2020 - 09.2021
Bachelor's in Arts -
SIES College of Arts, Science and Commerce
Higher Secondary -
GNC College of Arts, Science and Commerce
Secondary School -
Our lady of good counsel high school
Business
University College Birmingham
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