Ritika Ritika

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Offered friendly, efficient customer service and handled challenging situations with ease.

Managed systems for filing fraud claims, ensuring efficient processing and timely resolution.

Conducted thorough investigations into fraudulent activities, including account takeovers and theft.

Analysed customer data and monitored real-time transactions to identify unauthorised activities.

Collaborated with cybercrime officials to report findings and assist in further inquiries.

Assisted customers in filing fraud cases via calls, providing transaction details as needed.

Generated customised reports using fraud detection tools for enhanced monitoring effectiveness.

• Determined loss extent, identified vulnerabilities, and facilitated recovery of stolen funds.

Served as primary contact for assigned portfolio of test delivery points.

Fielded and resolved issues, ensuring thorough follow-through and resolution.

Managed key client accounts for Prometric using Salesforce expertise.

Mediated between clients and internal teams to fulfil requirements.

Coordinated cross-functionally with teams, clients, and test centres.

Conducted audits to ensure operational efficiency and provided constructive feedback.

Coached new joiners by offering work directions and tracking progress.

Collaborated with supervisors to enhance process knowledge base.