Dynamic professional with expertise in communication and organizational skills. Proven ability to identify solutions and leverage analytical knowledge for effective problem-solving. Skilled in multitasking, facilitating group discussions, and overseeing project management.
Managed systems for filing fraud claims, ensuring efficient processing and timely resolution.
Conducted thorough investigations into fraudulent activities, including account takeovers and theft.
Analysed customer data and monitored real-time transactions to identify unauthorised activities.
Collaborated with cybercrime officials to report findings and assist in further inquiries.
Assisted customers in filing fraud cases via calls, providing transaction details as needed.
Generated customised reports using fraud detection tools for enhanced monitoring effectiveness.
Served as primary contact for assigned portfolio of test delivery points.
Fielded and resolved issues, ensuring thorough follow-through and resolution.
Managed key client accounts for Prometric using Salesforce expertise.
Mediated between clients and internal teams to fulfil requirements.
Coordinated cross-functionally with teams, clients, and test centres.
Conducted audits to ensure operational efficiency and provided constructive feedback.
Coached new joiners by offering work directions and tracking progress.
Collaborated with supervisors to enhance process knowledge base.