Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ritika Ritika

Liverpool,United Kingdom

Summary

Dynamic professional with expertise in communication and organizational skills. Proven ability to identify solutions and leverage analytical knowledge for effective problem-solving. Skilled in multitasking, facilitating group discussions, and overseeing project management.

Overview

4
4
years of professional experience

Work history

Part time

Morrisons
North Anston Sheffield, United Kingdom
04.2024 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Fraud Analyst

Barclays PLC
Noida Sector 62, India
01.2023 - 01.2024

Managed systems for filing fraud claims, ensuring efficient processing and timely resolution.

Conducted thorough investigations into fraudulent activities, including account takeovers and theft.

Analysed customer data and monitored real-time transactions to identify unauthorised activities.

Collaborated with cybercrime officials to report findings and assist in further inquiries.

Assisted customers in filing fraud cases via calls, providing transaction details as needed.

Generated customised reports using fraud detection tools for enhanced monitoring effectiveness.

  • Determined loss extent, identified vulnerabilities, and facilitated recovery of stolen funds.

Operations Service Specialist

Prometric Testing Pvt Ltd.
Gurugram, Haryana, India
10.2021 - 12.2022

Served as primary contact for assigned portfolio of test delivery points.

Fielded and resolved issues, ensuring thorough follow-through and resolution.

Managed key client accounts for Prometric using Salesforce expertise.

Mediated between clients and internal teams to fulfil requirements.

Coordinated cross-functionally with teams, clients, and test centres.

Conducted audits to ensure operational efficiency and provided constructive feedback.

Coached new joiners by offering work directions and tracking progress.

Collaborated with supervisors to enhance process knowledge base.

Education

GCSEs - Commerce

Notre Dame School
India
/2010 - /2012

A-Levels - Commerce

GLT Saraswati Bal Mandir
India
/2012 - /2014

Bachelor of Business Administration - Commerce

Kalinga University
India
/2015 - /2018

Diploma of Higher Education - Commerce

Kalinga University
India
/2018 - /2019

Master of Business Administration - Masters in International Business Management

Sheffield Hallam University
Sheffield
/2024 - /2025

Skills

  • Communication skills
  • Public speaking
  • Team building
  • Problem-solving
  • Public Relations
  • Quality Assurance

Timeline

Part time

Morrisons
04.2024 - Current

Fraud Analyst

Barclays PLC
01.2023 - 01.2024

Operations Service Specialist

Prometric Testing Pvt Ltd.
10.2021 - 12.2022

GCSEs - Commerce

Notre Dame School
/2010 - /2012

A-Levels - Commerce

GLT Saraswati Bal Mandir
/2012 - /2014

Bachelor of Business Administration - Commerce

Kalinga University
/2015 - /2018

Diploma of Higher Education - Commerce

Kalinga University
/2018 - /2019

Master of Business Administration - Masters in International Business Management

Sheffield Hallam University
/2024 - /2025
Ritika Ritika