HR executive
Grey Matters Education
5 2020 - 8 2020
Hi, I’m
Ritika Rana
Dubai,United Arab Emirates
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in (support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Knowledgeable and dedicated customer service professional with extensive experience in service support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work history
Grey Matters EducationLudhiana , India
HR executive
5 2020 - 8 2020
Job overview
- Strong understanding about job portals(Monster,Naukri,OLX,Linked-In,Glassdoor)
- Performing the audio/video interviews.
- Choosing the right candidates for suitable work position and keeping the records of payroll.
- Calling and Handling the data of candidates.
- Knowledge of ERP for managinv the salary data.
Sensex street investment advisory Bangalore , India
Junior BDA
9 2020 - 1 2022
Job overview
- Cold calling,resolving customers complaints/disputes,monitoring sales performance,Closing sales deals,Updating customers details.
- Familiar with MS/ CRM programs,Team work,Targets holding.
- Explaining about product and services.
- Maintaining data base of customers on regular basis.
- Able to convert any non possible situation into possible task.
Mouser Electronics Inc.Bangalore , India
Service Support Representative
03 2022 - 09 2023
Job overview
- Experience in order management,Excel,Quote generation,Analytical skills,Order processing,Pricerenewal,Ship and debit,Customer and supplier specific portals.
- Support APAC,EMEA,Canada and North America customer requests through orders or by emails.
- Monitors and ensure delivery date and prodict quality to meet customer requirements.
- Work closely with customer service manager to ensure proper customer service is being delivered.
- Creating the Quotation for multiple part and provide technical information.
- Complete daily inventory check to ensure order accuracy.
- Proper knowledge of working on PowerBI, KRONOS.
- Working for special data like Military people and Volumer specialists.
- Training and Auditing for the new employees and providing them insights about the project.
Revolute software incDubai, UAE
Heating Product Sales Representative
10 2023 - Current
Job overview
- Experience in demonstrating and presenting products.
- Establishing new business and maintaining accurate records.
- Attending trade exhibitions, conferences and meetings.
- Work closely with customers manager to ensure proper services been delivered.
- Providing technical support on inbound, outbound and emails.
- Complete check on daily, monthly and annual targets.
- Working on Frejun software, Servetel and Excel.
- Working for special data leads.
- Planning and co-ordinating with clients on different type of projects.
Education
Gujranwala guru Nanak Institute of management and technology
Bachelor Of Business Administration from Management And marketing
4.//2020
University overview
- Attend Host and Hospitality program at FRANKFIN INDTITUTE
- Certified (IELTS trainer) at GREY MATTERS
- CERTIFIED SEMINAR at (Get deserved salary hike program)
- WORKSHOPS ON Empowered living
- Member of (Thinkers form group at analysing the life of living )
Manipal university Jaipur
Masters Of Business Administration from Data Science And Business Analytics
05/2023
University overview
- Certified at PMO ( Project Management office)
The Oxford College of Engineering
MBA from Marketing And Finance
02/2021 - 04/2023
Skills
- Project Management Analysis
- MS office
- Employee Training
- Good communication
- Time Management
- Problem solving
- Express Tools
- CRM
- Main frame tool
- Multi tasking
- Positive attitude
- Goals oriented
- Quick learner
- Ready for new challanges
Languages
Hindi
English
Accomplishments
- Best Performer for genetaring quotes for the month of (september 2023)
- First runner up for company level Face painiting
- Top 10 in listed person to achieve sales in 6 months
- Top performer for the month of (April 2024)
- Highest taregts achiever among enlisted top 10 employees.
- Attending company level workshops on diffect topics like ( Enhancing skills on powerpoint, Multiple use of Excel, Time management, Proper utilization of resources provided by company.)
Timeline
Junior BDA
Sensex street investment advisory
9 2020 - 1 2022
Service Support Representative
Mouser Electronics Inc.
03 2022 - 09 2023
Heating Product Sales Representative
Revolute software inc
10 2023 - Current
Gujranwala guru Nanak Institute of management and technology
Bachelor Of Business Administration from Management And marketing
Manipal university Jaipur
Masters Of Business Administration from Data Science And Business Analytics
05/2023
The Oxford College of Engineering
MBA from Marketing And Finance
02/2021 - 04/2023