RITIKA PAWAN
Sales force administrator
London
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Salesforce Administrator position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Examination Supervisor
Prospero Teaching
London
11.2022 - Current
- Secured testing materials and maintained confidentiality of all details.
- Maintained compliance with test center policies, practices and procedures.
- Conferred with teachers concerning programs and materials to meet student needs.
- Assisted faculty with setting up tests and coordinating test spaces.
- Supervised 25 final exams for approximately 250 students at conclusion of each semester
Customer Relations Officer
Hinduja Global Solution
Bangalore, India
01.2017 - 10.2018
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Maintained statistical database of customers using CRM for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Managed customer relations on ongoing basis to maximize customer retention
Education
Some College (No Degree) - Salesforce Administrator
Trailblazer Virtual Bootcamp
London 05.2023 - 2023.07
Software Testing
National Programme On Technology Enhanced Learning
India 09.2021 - 2021.12
Data Structure and Algorithm
National Programme On Technology Enhanced Learning
India 09.2021 - 2021.12
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University
Bangalore 09.2012 - 2016.07
Master of Technology - Web technologies
Bangalore University, Bangalore
India 09.2018 - 03.2021
Skills
Salesforce configuration
Additional Information
No Sponsorship Require
Timeline
Some College (No Degree) - Salesforce Administrator
Trailblazer Virtual Bootcamp
05.2023 - 2023.07
Examination Supervisor
Prospero Teaching
11.2022 - Current
Software Testing
National Programme On Technology Enhanced Learning
09.2021 - 2021.12
Data Structure and Algorithm
National Programme On Technology Enhanced Learning
09.2021 - 2021.12
Master of Technology - Web technologies
Bangalore University, Bangalore
09.2018 - 03.2021
Customer Relations Officer
Hinduja Global Solution
01.2017 - 10.2018
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University
09.2012 - 2016.07
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