RITIKA PAWAN
Sales force administrator
London
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Salesforce Administrator position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Examination Supervisor
Prospero Teaching
London
11.2022 - Current
- Secured testing materials and maintained confidentiality of all details.
- Maintained compliance with test center policies, practices and procedures.
- Conferred with teachers concerning programs and materials to meet student needs.
- Assisted faculty with setting up tests and coordinating test spaces.
- Supervised 25 final exams for approximately 250 students at conclusion of each semester
Customer Relations Officer
Hinduja Global Solution
Bangalore, India
01.2017 - 10.2018
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Maintained statistical database of customers using CRM for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Managed customer relations on ongoing basis to maximize customer retention
Education
Some College (No Degree) - Salesforce Administrator
Trailblazer Virtual Bootcamp
London 05.2023 - 07.2023
Software Testing
National Programme On Technology Enhanced Learning
India 09.2021 - 12.2021
Data Structure and Algorithm
National Programme On Technology Enhanced Learning
India 09.2021 - 12.2021
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University
Bangalore 09.2012 - 07.2016
Master of Technology - Web technologies
Bangalore University, Bangalore
India 09.2018 - 03.2021
Skills
Salesforce configuration
Maintain Salesforce CRM platform
Lightning Experience and Salesforce app development
Automation and Analytics Data Management
Data modeling
Objects Customization
Data Security
Reporting and Dashboards
User Management
Additional Information
No Sponsorship Require
Timeline
Some College (No Degree) - Salesforce Administrator
Trailblazer Virtual Bootcamp
05.2023 - 07.2023
Examination Supervisor
Prospero Teaching
11.2022 - Current
Software Testing
National Programme On Technology Enhanced Learning
09.2021 - 12.2021
Data Structure and Algorithm
National Programme On Technology Enhanced Learning
09.2021 - 12.2021
Master of Technology - Web technologies
Bangalore University, Bangalore
09.2018 - 03.2021
Customer Relations Officer
Hinduja Global Solution
01.2017 - 10.2018
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University
09.2012 - 07.2016