Summary
Overview
Work history
Education
Skills
Websites
Certification
INTERESTS
References
Timeline
Generic
RITIK DUBE

RITIK DUBE

Bicester,United Kingdom

Summary

MSc Marketing graduate with experience across marketing, customer operations, and commercial sales. Proven track record of managing stakeholder relationships, resolving complex customer challenges, and delivering business-focused outcomes across healthcare, automotive, retail, and digital sectors.

Overview

4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Customer support specialist

Polestar UK
Bicester
2025.07 - Current

• Manage executive-level escalations and complex customer complaints across Polestar's service network.
• Coordinate product rejections, cancellations, and ownership changes with cross-functional stakeholders.
• Resolve sensitive customer issues through negotiation, stakeholder management, and problem-solving.
• Support onboarding and training of new team members.

Marketing Executive

International Modern Hospital
Dubai, UAE
2022.08 - 2023.08

• Delivered 20+ multi-channel healthcare campaigns, including a flu vaccination campaign that achieved 5x ROI.
• Increased organic website traffic by 32% through SEO optimisation of 50+ webpages.
• Developed performance reporting dashboards to measure campaign effectiveness and marketing ROI.
• Managed social media, partnerships, and events to strengthen brand visibility and engagement.

Senior Sales Executive

Perfect Moment – K2 Recruitment
Bicester Village, UK
2024.10 - 2025.04

• Consistently exceeded sales targets through consultative selling and exceptional customer experience.
• Maintained 98% inventory accuracy across 150+ SKUs while supporting efficient store operations.
• Enhanced customer engagement through luxury visual merchandising and relationship building.

Education

MSc - Marketing

Henley Business School, University of Reading
UK
2023.09 - 2024.09

Skills

Stakeholder Management
Client Relationship Management
Executive Escalation Handling
Marketing Campaign Management
Cross-Functional Collaboration
SEO & Digital Marketing
Analytics & Performance Reporting
Problem Solving
Commercial Awareness
Negotiation & Conflict Resolution

Certification

  • IDM Certificate in Digital & Data-Driven Marketing – Institute of Data & Marketing
  • Google AI Ads Certified by Skill shop and LinkedIn.

INTERESTS

Reading Novels and Biographies, Networking, AI, Fitness, Music, Reading on Finance and Business 

References

References available upon request.

Timeline

Customer support specialist

Polestar UK
2025.07 - Current

Senior Sales Executive

Perfect Moment – K2 Recruitment
2024.10 - 2025.04

MSc - Marketing

Henley Business School, University of Reading
2023.09 - 2024.09

Marketing Executive

International Modern Hospital
2022.08 - 2023.08
RITIK DUBE