

MSc Marketing graduate with experience across marketing, customer operations, and commercial sales. Proven track record of managing stakeholder relationships, resolving complex customer challenges, and delivering business-focused outcomes across healthcare, automotive, retail, and digital sectors.
• Manage executive-level escalations and complex customer complaints across Polestar's service network.
• Coordinate product rejections, cancellations, and ownership changes with cross-functional stakeholders.
• Resolve sensitive customer issues through negotiation, stakeholder management, and problem-solving.
• Support onboarding and training of new team members.
• Delivered 20+ multi-channel healthcare campaigns, including a flu vaccination campaign that achieved 5x ROI.
• Increased organic website traffic by 32% through SEO optimisation of 50+ webpages.
• Developed performance reporting dashboards to measure campaign effectiveness and marketing ROI.
• Managed social media, partnerships, and events to strengthen brand visibility and engagement.
• Consistently exceeded sales targets through consultative selling and exceptional customer experience.
• Maintained 98% inventory accuracy across 150+ SKUs while supporting efficient store operations.
• Enhanced customer engagement through luxury visual merchandising and relationship building.
Stakeholder Management
Client Relationship Management
Executive Escalation Handling
Marketing Campaign Management
Cross-Functional Collaboration
SEO & Digital Marketing
Analytics & Performance Reporting
Problem Solving
Commercial Awareness
Negotiation & Conflict Resolution
Reading Novels and Biographies, Networking, AI, Fitness, Music, Reading on Finance and Business