Summary
Overview
Work history
Education
Skills
Certification
Hobbies and Interests
Websites
Timeline
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RITHWIK JACOB ASHLY

Summary

Experienced professional with expertise in front office operations, team leadership, and guest relations, ensuring exceptional customer experiences and operational efficiency. Proficient in night audit processes, property management systems such as Opera, Opera Cloud, and Mews, as well as housekeeping compliance and inventory control. Skilled in financial oversight, cost control, and adherence to health and safety regulations, with a proven ability to optimise workflows and maintain high standards across hospitality operations.

Overview

3
3
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification

Work history

Reception Supervisor

Frensham Pond Hotel and Spa
Farnham
06.2025 - 09.2025
  • Successfully led front office operations, ensuring seamless guest check-in/out processes and consistently high satisfaction scores
  • Optimized team performance through effective scheduling, targeted training, and regular performance reviews, resulting in improved efficiency and service quality
  • Enhanced reservation accuracy, billing efficiency, and guest management by proficiently utilizing Mews PMS, contributing to smoother daily operations and positive guest experiences

Assistant Night Manager

Moxy Hotel
Manchester
09.2024 - 05.2025
  • Effectively oversaw night operations, ensuring smooth guest services and operational continuity during overnight hours
  • Successfully managed late check-ins, completed night audits, and executed emergency procedures, maintaining safety and service standards
  • Maintained accurate, real-time reservation data and generated timely reports through proficient use of Opera Cloud, supporting operational efficiency and informed decision-making

Supervisor – Front Office

Holiday Inn
Manchester Airport
06.2023 - 09.2024
  • Coordinated front desk operations and efficiently handled guest requests, ensuring smooth service flow and high satisfaction levels
  • Consistently delivered service in line with IHG brand standards, contributing to positive guest feedback and repeat business
  • Maximized booking accuracy, streamlined reporting, and maintained detailed guest profiles through proficient use of Opera PMS, enhancing operational efficiency

Assistant Executive Housekeeper

The Midland Hotel
Manchester
06.2022 - 03.2023
  • Managed daily housekeeping activities in a luxury hotel environment
  • Supervised a team of 20+ staff ensuring quality and safety standards
  • Operated Opera PMS for room assignment, maintenance tracking, and guest service

Education

MSc - International Business

University of Salford

BA - Corporate Economics

Saintgits Institute of Management

Skills

  • Front Office Operations & Supervision
  • Team Leadership & Staff Development
  • Guest Relations & Customer Experience
  • Night Audit & Property Management
  • Housekeeping Operations & Compliance
  • Inventory & Stock Control
  • Financial Oversight & Cost Control
  • Health & Safety Regulations
  • Opera Opera Cloud Mews

Certification

  • Health & Safety in Hospitality – Certified
  • Hotel Management Systems – Opera & Mews
  • Customer Service & Guest Relations Training

Hobbies and Interests

Hotel Operations, Revenue Management, Sustainable Hospitality, Team Development, Digital Transformation in Hotels

Websites

Timeline

Reception Supervisor

Frensham Pond Hotel and Spa
06.2025 - 09.2025

Assistant Night Manager

Moxy Hotel
09.2024 - 05.2025

Supervisor – Front Office

Holiday Inn
06.2023 - 09.2024

Assistant Executive Housekeeper

The Midland Hotel
06.2022 - 03.2023

BA - Corporate Economics

Saintgits Institute of Management

MSc - International Business

University of Salford

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RITHWIK JACOB ASHLY