Ritchie Russo

Customer Sales Associate at KCC Vinyl Record Store in Glenrothes, selling and buying second-hand records to customers, cleaning and rejuvenating stock as well as helping to create a strong Record Collector community in Glenrothes.

• Organised live music events in-store, including working as the live Sound Engineer for the events.
• Improved customer satisfaction by delivering excellent after-sales service.
• Created positive shopping environment by maintaining clean and organised store.
• Initiated promotional activities to drive store traffic.
• Strengthened brand loyalty through exceptional customer service.
• Provided product knowledge to customers, influenced purchasing decisions.
• Established strong customer relationships through effective communication and problem-solving.
• Managed merchandise display to maximise visual appeal.
• Garnering regular customers through strong customer service skills and knowledge of the industry.

Front-end Sales Assistant and checkout operator, working mainly in the self-checkout area serving customers and routinely fixing issues that arise in the machines.

• Improved customer service by efficiently handling queries and complaints.
• Collaborated effectively with team members to meet sales targets.
• Utilised excellent communication skills to provide detailed product information.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Built strong relationships with regular customers for repeat business.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Trained new staff members, fostering a supportive working environment.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Managed till operations smoothly, reducing waiting time for customers.
• Informed customers regarding promos and warranty services to increase sales.