Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adeptpt at exploring different solutions to address customer needs effectively. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hand-on experience to deliver impactful solutions and enhance organizational performance.
Hi, I’m
Ritchelle Escarment
Summary
Overview
1
Certification
Work history
Amazon West Palm Beach
Fulfillment Associate
04 2023 - 12 2023
Job overview
- Ensured smooth operations with regular maintenance of packing machines.
- Labelled and organised packages for accurate deliveries.
- Double-checked orders against pick lists to reduce errors and confirm accuracy.
- Processed orders using handheld scanners with speed and precision.
- Filed purchase orders, pick lists and daily logs according to established procedures for proper reporting.
- Checked quality of products and packaging to meet high standard.
- Checked inventory, ensured adequate stock levels.
- Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
USPSSummit Boulevard
PSE Clerk
08 2021 - 01 2022
Job overview
- Assisted in data entry tasks, improved record keeping accuracy.
- Reduced delivery delay with proper addressing and packaging of outgoing mails.
- Handled customer queries professionally, improved customer satisfaction levels.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted incoming mails, improved office efficiency.
- Organised mail bags according to delivery routes, enhanced operational efficiency.
- Redirected and returned illegible mail.
- Hand-sorted letters and small parcels, placing in postal trays for distribution.
- Monitored flow of mail and maintained continuous feed of new parcels into automated machinery.
- Operated scanner device, inputting mail items for tracking.
PublixPompano beach
Customer Service
05 2020 - 08 2021
Job overview
- Delivered exceptional service by addressing customer queries promptly.
- Resolved complaints efficiently, fostering customer loyalty.
- Executed data-driven sales and marketing strategies to boost revenue.
- Monitored industry trends, adapting services to suit consumer demand.
Airport International Cap-HaitianHaiti
Customer Service Ticket Agent & VIP Hostess
05 2017 - 02 2019
Job overview
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Facilitated smooth travel arrangements for passengers, reducing stress levels.
- Managed complaints professionally, maintaining good company image.
- Managed queues effectively during peak hours, resulting in improved service speed.
- Informed customers about schedules and fares accurately, enhancing trustworthiness.
- Ensured accuracy whilst issuing tickets, minimising errors.
- Advised passengers on luggage limitations and regulations to avoid complications.
- Checked passenger identification during ticket issuance, ensuring security compliance.
- Dealt with high-volume calls and emails competently to meet service targets.
- Completed bookings and reservation amendments using hospitality property management software.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Education
Institute Sacré-Coeur
from Customer service Support, Hospitality & Tourism
University overview
Palm Beach State College
University overview
Skills
- Research and due diligence
- Customer Relationship Management Software (CRM)
- Adherence to high customer service standards
- Effective problem solver
- Data entry
- Technical support
- Microsoft Outlook, Word and Excel
- Account updates
Languages
French
Upper intermediate
Certification
- Technical support, IBM-edx
- Introduction to Data Science, IBM-edx
- National Society of Leadership and Succes (NSLS)
Timeline
Fulfillment Associate
Amazon
04 2023 - 12 2023
PSE Clerk
USPS
08 2021 - 01 2022
Customer Service
Publix
05 2020 - 08 2021
Customer Service Ticket Agent & VIP Hostess
Airport International Cap-Haitian
05 2017 - 02 2019
Institute Sacré-Coeur
from Customer service Support, Hospitality & Tourism
Palm Beach State College