Rita Ritjona Stambolliu
London,United Kingdom
Summary
Hardworking graduate studen with good study skills, strong academic record and readiness to take on demanding assignments. Applies education and personal talents to learn new subjects in detail and delve into challenging topics. Learns quickly and skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Floor Supervisor
Tirana Ltd
London, United Kingdom
12.2022 - 05.2023
- The biggest success that i had in this position is advising and helping the company to open a new branch restaurant in local area with a big of success.
- Supervised service delivery, promptly responding to guests in need of service
- Developed effective floor plans to provide optimal floor coverage, reducing customer waiting
- Supervised floor staff to deliver smooth and efficient food service operations to 300 guests daily.
- Managed stock levels to maximise sales opportunities.
- Coached team to deliver top-quality customer service and uphold brand values.
- Trained team to upsell products and navigate POS systems.
- Handled staff payroll and holiday requests to support stable store coverage.
Head waiter
Bluebelles of Portobello
London, United Kingdom
06.2022 - 09.2023
- Delivered quality service by providing warm and welcoming environment.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Covered large parties and events, anticipating planning and staffing needs.
- Upsold sides and beverages to increase restaurant revenue.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Informed kitchen staff regarding order and requirements.
- Used upselling methods featuring specials to complement dishes.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Head Waitress
Tirana Ltd
london, United Kingdom
07.2021 - 01.2022
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Processed payments and reduced customer wait times.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
- Managed cash tips and reconciled tickets against till at end of shift.
Education
Bachelor of Business Administration - Business Administration and Organization
National and Kapodistrian University of Athens
Athens, Greece 10.2019 - 07.2023
Skills
- Customer service
- Team management
- High energy
- Training and mentoring
- Networking ability
- Multitask
- Natural leader
- Strategic thinker
- Team supervision
- Business development
Languages
English
Fluent
Greek
Native
Albanian
Native
Timeline
Floor Supervisor
Tirana Ltd
12.2022 - 05.2023
Head waiter
Bluebelles of Portobello
06.2022 - 09.2023
Head Waitress
Tirana Ltd
07.2021 - 01.2022
Bachelor of Business Administration - Business Administration and Organization
National and Kapodistrian University of Athens
10.2019 - 07.2023
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