Ritah Namuwooya

• Processed customer transactions promptly and minimizing waiting times.
• Completed highly accurate, high-volume money counts.
• Lodged cases on daily basis using Sales Force System.
• Learnt more about customer's financial needs and recommended rightful bank products.
• Identified sales opportunities and refer customers to branch partners in financial services.
• Responded to customer inquiries regarding account balances and transaction history.
• Processed transfers for customers such as Internal Account Transfers, Electronic Funds Transfers and Real Time Gross Settlement promptly.
• Educated customers on how to use banking websites and mobile apps such as mobile banking and Flexi pay.
• Followed up on customer complaints and provide solutions to enhance customer satisfaction.
• Monitored and reported suspicious activities in line with bank security policies.
• Trained new hires on customer service policies and procedures.
• Brought new customers on board through cross selling different bank products such as Comprehensive motor insurance, Savings and insurance accounts.
• Serviced both ATM and Cash and Deposit Machine to ensure customer demands are met and as well as issuing out ATM cards to rightful customers.

Achievements.

• Customer Satisfaction Excellence: Achieved 20% increase in customer satisfaction scores by efficiently resolving customer issues within branch.
• Sales Achievement Award: Contributed to 10% increase in branch sales through effective cross-selling of bank products to customers.
• Perfect Audit Record: Maintained perfect record during internal audits, ensuring compliance and accuracy in vault operations.

• Retrieved data and handled confidential information.
• Required to input data into system.
• Sorted and organized data.
• Updated existing data.
• Reviewed data to find errors.

Achievements

• Maintained high accuracy rate of 98%.
• Trained new team members on data validation procedures and processes increasing overall team productivity.
• Entered and maintained accurate customer data within banking systems to ensure compliance with regulatory requirements.
• Processed high volume of transactions efficiently of 1500 records weekly, contributing to seamless banking operations and enhanced customer satisfaction.
• Collaborated with team members to streamline data entry procedures, resulting in improved workflow and reduced processing time.
• Assisted in training new staff on data entry protocols and best practices, fostering knowledgeable and capable team environment.
• Reviewed data for accuracy and completeness, identifying discrepancies and implementing corrective measures as necessary.
• Managed confidential customer information with utmost discretion, adhering to data protection policies and procedures.
• Supported various administrative tasks, including preparing reports and maintaining organized electronic and physical filing systems.
• Participated in team meetings to discuss process improvements and share insights on data management challenges and solutions.

• Prepared Accounts reports.
• Verified student’s receipts that were presented to Accounts Department.
• Provided administrative support to senior accountant.
• Posted journals for students on daily basis.
• Created ledgers for new students using Tally system.

Achievements

• Posted over 50 journals on a daily basis.
• Coordinated with departments to gather and verify financial data for accurate reporting.
• Processed invoices and payments while ensuring timely and accurate transactions by 90%.
• Conducted reconciliations of accounts to identify discrepancies and propose solutions.
• Provided administrative support to senior accountants by organizing schedules and prioritizing tasks.

• Managed a team of data entrants and ensured top accuracy of all entries.
• Checked accounts of the data entrants and confirmed that all the work had been entered correctly.
• Sorted all the forms according to respective districts, sub counties, parishes and villages.
• Reviewed all the work that had been entered into the database and confirmed accuracy.
• Collected and returned household registration and distribution forms to the inventory.
• Accounted for the number of household distribution forms placed under my custody.

• Ensured that all laid down procedures and policies regarding the handling cash were adhered to.
• Ensured that own cash holding were kept within prescribed limits.
• Counted and balanced cash daily.
• Reported all differences in cash daily.
• Ensured that no authorized items were held as cash.

• Participated in preparations of COMESA Business forum.
• Registered COMESA participants and exhibitors as well following up on their Confirmations and accreditation.
• Provided technical support in sending out personalized emails to various companies.
• Liaised with COMESA business forum coordinator to compile a list of all COMESA Forum participants for accreditation.

• Registered interested participants who wanted to join SACCO.
• Provided source of fair loans and reasonable rates of interest.
• Promoted welfare and economic interests of members.
• Assisted members to undertake income generating activities through provision of Credit facilities.
• Educated community on benefits of SACCO.

Achievements

• Managed over 20 customer calls per day.
• Increased sales by 10%.
• Developed and implemented strategies to enhance member engagement and satisfaction.
• Facilitated training sessions for new staff on customer service and operational procedures.
• Provided expert advice to members on various savings and loan products available.
• Monitored and evaluated member feedback to identify areas for improvement.
• Worked on special projects as assigned leading to successful completion before deadlines.
• Took minutes at board meetings to keep accurate records.
• Liaised with clients to enhance business relationships.