Rita Oliveira

Produced high-quality documents, spreadsheets and presentations for internal needs.

• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Coached and trained volunteer staff and students to fullfill tasks and projects.
• Produced and submitted expenses reports to management.
• Coordinated maintenance and repairs of office facilities and equipment.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
• Frequent communication with suppliers and contractors ensuring the service is working at its full potential.
• Tracked compliance with all aspects of health, safety and environmental legislation to increase compliance scores.
• Conducted safety audits to verify employee knowledge and use of safety policies and procedures.
• Explained terms of lease and amounts to be paid to tenants.
• Facilitated smooth occupant changeovers by forwarding meter reading and liaising with utility companies.
• Conducted routine inspections in line with proper procedures and within agreed timescales.
• Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
• Assessed portfolio of properties to guarantee compliance with industry regulations.
• Organised remedial work and check-out reports for tenancy terminations.
• Acted as main point of contact for tenants, contractors and third party agents.
• Collected rent and managed payments.
• Resolved maintenance issues in line with relevant procedures.

• Gathered critical information from clients such as date required, catering needs and number of guests attending.
• Kept purchases and income reports stored on [System] to analyse numbers and ensure finances stayed within budgets.
• Ensured staff stayed within food hygiene and safety regulations by closely monitoring staff operations.
• Managed staff schedules, scheduling employees based on contracted hours, catering bookings and holidays.
• Closely monitored ingredient stock levels in supply rooms, promptly ordering more when required.
• Arranged and managed food tastings with potential customers.
• Managed the hiring, onboarding and training of new catering staff.
• Closely oversaw food prep to ensure chefs created food on time and to customer's required standards.
• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Mentored front of house personnel on company policies customer service techniques and professional communication.
• Identified, investigated and corrected operational issues to keep business operating at optimal levels.
• Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
• Championed 100% guest satisfaction by providing excellent dining experience.
• Maintained high levels of cleanliness, organisation, storage, and sanitation of food and beverage products to ensure quality.
• Oversaw employees to guarantee compliance with food safety procedures and quality control guidelines.
• Scheduled and directed staff in daily work assignments, maximising productivity.
• Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
• Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
• Collaborated with Executive Chef to analyse and approve food and beverage selections.
• Conducted regular inspections to ensure cleanliness in all areas of bar and front of house.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes.
• Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Drove revenue by coaching team members on customer service and up-selling techniques.
• Conducted daily pre-shift and weekly departmental meetings to ensure organisational efficiency.
• Optimised profits by controlling food, beverage and labour costs daily.
• Minimised loss and misuse of equipment through proper supervision and staff training.
• Developed and maintained exceptional customer service standards, resulting in [Number]% positive customer reviews.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
• Used strong interpersonal and communication skills to establish positive relationships with guests and employees.
• Worked closely with chef and cooks to determine menu plans for special events or occasions.

• Helped kitchen staff plate and organise orders ready for customers during busy restaurant periods.
• Helped bar staff create drinks such as cocktails, coffees and soft drinks during busy bar periods.
• Kept restaurant looking clean, presentable and organised by conducting deep cleans on tables, chairs, bars and floors [Timeframe] or after use.
• Delivered friendly, attentive and helpful service to customers throughout operations.
• Stayed up to date in restaurant's product range, such as snacks, dish ingredients, cocktails and menu range to efficiently answer customer queries.
• Accurately and effectively took customer orders during table service, inputting orders onto [System] for processing.
• Ensured guests felt important and valued throughout service by proactively attending to customer needs.
• Made menu suggestions to customers according to customer preferences, allergies or diet.
• Delivered food and drinks to tables when required by bar or kitchen staff.
• Dealt with customer complaints in a calm and polite manner, providing effective solutions to maintain excellent customer satisfaction.
• Welcomed customers in a warm, friendly and polite manner when entering the restaurant.
• Optimised guest experience, serving each guest with sincere, positive and enthusiastic attitude.
• Demonstrated full knowledge of all menu items, contents and preparation methods.
• Facilitated prompt and optimal seating and service of restaurant guests.
• Ensured impeccable presentation of drinks, using various glass styles, such as jars and vintage glasses.
• Informed guests of daily specials and menu offerings to facilitate decisions on starters, entrees and desserts and ensure customer satisfaction.

• Developed and pursued stories independently and for assignment, covering a range of topics, including new businesses.
• Completed research and checked all facts to maintain high standard of journalistic integrity.

Interviewed sources, contacts and leads to gather information for stories.

• Created unique content for the clients marketing and advertising objectives.
• Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing.