Rita Okoye
Customer service
Glasgow,Scotland
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Polite and professional representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Agent
Fidelity Bank Plc
Kaduna State
11.2020 - 08.2023
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Managed over 35 customer calls per day.
Receptionist
OliveGrace Hospital
Kaduna
04.2016 - 06.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Education
OND - Business Administration
Federal Polytechnic Oko
Anambra NigeriaHND - Marketing
Institute of Management And Technology.
Enugu State NigeriaSkills
Documentation and reporting
Outstanding communication skills
Exemplary work ethic
Microsoft Office Suite proficiency
Empathetic and genuine
Correspondence composition
Certification
CORE COMMUNICATION SKILL~FLORENCE ACADEMY
Timeline
Customer Service Agent
Fidelity Bank Plc
11.2020 - 08.2023
Receptionist
OliveGrace Hospital
04.2016 - 06.2020
OND - Business Administration
Federal Polytechnic Oko
HND - Marketing
Institute of Management And Technology.