RITA KOVACS-KAPAS

As a Ground floor Receptionist learnt to check in more than 100 people per hour in one of the busiest building of Canary Wharf while kept my warm and professional manner all time. I became a brand ambassador at Canary Wharf Group plc by demonstrating my hard work as an Executive floor receptionist on the VIP floors.

I correspond via email and phone continuously in efficient time, gave administrative ad-hoc support, clerical duties for management team, and liaised with janitor services daily.

Started as a Spa receptionist where I was able to maximise the profitability and utilisation of the Spa, achieved monthly sales targets and gave 100% outstanding customer service.

In 2017 I was promoted to be a team leader of a small reception team of 4, where I learnt how to develop and support the team performance by setting targets effectively.

Oversaw fast-paced front desk operations at busy spa facility with as many as 50 guests daily, while provided continuous support for the whole spa team and handled complaints efficiently.

I had new challenges as scheduling spa treatments in the spa booking system, where I achieved upselling treatments for many of the spa visitors. I got recognition for my impeccable attention to details by regular spa guests and the management team also.

Maintained flawless levels of cleanliness in spa reception area for continued positive first impressions and greeted incoming guests with a 5* service while supported a small team of 6 to make sure the spa operates smoothly.