RITA GURUNG

• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer to induction for the first day.
• Coached candidates through interview process to secure suitable roles.
• Established positive relationships with prospective candidates through networking and regular communications.
• Offered advice to clients and candidates on pay rates, career progression and training.
• Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
• Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
• Liaised with senior leadership by chairing committee meetings to share and implement best practices.
• Answered questions from employees regarding health benefits and retirement plan options.
• Organised company-wide team-building events to boost employee morale.
• Built and cultivated lasting rapport with employees, peers and upper management.
• Coordinated reference and background checks for compliance with right-to-work guidelines.
• Investigated and documented workplace grievances to eliminate future incidents.
• Implemented improved Partner development initiatives for maximised employee retention.
• Provided one-to-one coaching sessions to identify relevant training opportunities.
• Promote and support employees as a well being coach

• Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Established safe and secure dining environment with strong sanitation standards.
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Cultivated positive working and dining environment for up to 104 guests on weekends
• Developed, implemented and communicated business plans to promote profitable food and beverage sales.

• Prevented illegal working by verifying authenticity of candidate ID and right-to-work paperwork.
• Protected employee privacy and confidentiality, ensuring GDPR compliance across all tasks.
• Expertly negotiated salary requirements and finalised arrangements between the Retail Delivery Manager and the candidate.
• Built candidate pipeline by attending several career fairs and recruiting events.
• Registered new candidates, developing wide-ranging database to meet client recruitment needs.
• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
• Coached candidates through interview process to secure top roles.
• Attracted top candidates using social media networking.
• Developed strong understanding of client companies' values, work culture, and environment.
• Maintained high suitability standards through diligent screening, interview and assessment processes.
• Informed candidates about interview results and made job offers to successful interviewees.

• Answered questions from employees regarding health benefits and retirement plan options.
• Organised physical files and digitised records to support ease of access and GDPR compliance.
• Interacted with internal stakeholders professionally by phone, email and in-person to deliver accurate service information.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Produced and submitted expenses reports to management.

• Supporting the Mangers in the retail branch by planning and coordinating assessment days
• Prevented illegal working by verifying authenticity of candidate ID and right-to-work paperwork.
• Informed recruiters and managers regarding changes in regulations and labor legislations.
• Screened candidates, selected caliber candidates and selected ideal talent to fill open roles.
• Provided guidelines and interviewing techniques to hiring managers to streamline process.
• Executed new sourcing methods by using social media or online job resources.
• Created and implemented successful recruitment process to fill required vacancies.
• Researched various advertising options to place ads and attract candidates.

• Maintained current knowledge of products and services to accurately answer customers questions and make appropriate recommendations.
• Responded promptly to customer questions to improve customer loyalty and satisfaction.
• Tracked sales cycle to determine best approach to use to push products.
• Handled customer complaints, providing appropriate solutions and recommending alternatives.
• Passed customer feedback to sales or product teams to make improvements on company offerings.
• Developed strong communication and organizational skills through working with diverse people with different needs

• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
• Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.

GPA: 2:1

History- Merit, Human & Social Biology - Distinction, Distinction, Sociology