Rita Bratan

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.

• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Developed unique events and special promotions to drive sales.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Supervised all areas of restaurant to keep it clean and well-maintained.

• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Boosted customer satisfaction and service delivery to strengthen customer loyalty.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Trained and mentored staff to meet and exceed high quality standards.

• Progressed from Barista to Supervisor, leading by example in delivering exceptional customer service, from warm greetings to prompt beverage delivery.
• Managed coffee equipment maintenance and servicing, minimizing operational disruptions.
• Provided detailed product knowledge, including coffee blends and preparation techniques, to enhance the customer experience.
• Consistently adhered to recipe and presentation guidelines for specialty coffee beverages, ensuring quality and satisfaction.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Using standard procedures to address issues related to servers, networks, and telecommunications by consistently troubleshooting, monitoring, and updating trouble tickets. Making prompt decisions to maintain organizational efficiency and ensure optimal network performance. Effectively handling both technical and non-technical customer requirements.