Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rita Ampaw

Coventry

Summary

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Employer Support Administrator

Capita
03.2023 - Current
  • Streamlined pension administration processes, resulting in increased efficiency and reduced processing time.
  • Collaborated with cross-functional teams to develop retirement plan strategies aligned with overall business objectives.
  • Conducted regular audits of pension plans, identifying discrepancies and implementing corrective actions as needed.
  • Educated employees on the benefits of participating in company-sponsored retirement programs, increasing enrollment rates significantly.

Pension Administrator

Smart Pensions
09.2022 - 02.2023
  • Led regular internal audits of pension administration processes, identifying areas for improvement and implementing corrective actions as needed.
  • Advised management on development and implementation of policies related to retirement benefits, ensuring alignment with overall organizational objectives.
  • Streamlined reporting processes by developing automated tools, enabling better tracking of pension plan performance and compliance measures.

Pension Administrator

Aviva Life Insurance
11.2020 - 05.2022
  • Improved pension plan administration by streamlining processes and implementing new software solutions.
  • Enhanced client satisfaction with timely and accurate pension calculations and disbursements.
  • Managed complex pension cases, ensuring compliance with federal regulations and company policies.
  • Collaborated with internal teams to develop customized pension plans for clients based on their needs and objectives.

Medical Receptionist

NHS
04.2018 - 05.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.

Crew Member

Burger King
02.2017 - 04.2018
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

BA STEM - Computer Engineering

Open University
Milton Keynes

Skills

  • Profit Target Achievement
  • Keen Attention to Detail
  • Strong Administrational Skills
  • Interpersonal Skills
  • Accounting and bookkeeping skills
  • Experience with technology and software

Languages

Italian
Bilingual or Proficient (C2)

Timeline

Employer Support Administrator

Capita
03.2023 - Current

Pension Administrator

Smart Pensions
09.2022 - 02.2023

Pension Administrator

Aviva Life Insurance
11.2020 - 05.2022

Medical Receptionist

NHS
04.2018 - 05.2022

Crew Member

Burger King
02.2017 - 04.2018

BA STEM - Computer Engineering

Open University

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Rita Ampaw