Rissa Nissa Sajeev
Hounslow,United Kingdom
Summary
Dynamic professional with extensive expertise in employee communication, organizational behavior, and stakeholder management. Demonstrates exceptional skills in customer relationship management and KPI achievement, with proven leadership in team coordination and HR administration. Proficient in conflict resolution, training, and mentoring, focusing on employee well-being. Strong analytical skills and attention to detail enhance problem-solving and administrative support capabilities.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Sales Associate
H. Samuel
Uxbridge
2024.04 - 2026.05
- Consistently met and exceeded individual and store KPIs within a fast-paced retail environment.
- Delivered high-quality customer service while resolving customer concerns and handling special requests professionally.
- Supported inventory management and maintained organised and visually appealing product displays.
- Collaborated with management and team members to achieve sales targets and maintain operational efficiency.
- Developed strong communication, relationship-building, and problem-solving skills through daily customer interaction.
- Maintained accuracy and attention to detail while handling transactions and customer enquiries.
Psychology Intern
Nirmala Medical Centre
2023.04 - 2023.05
- Supported senior psychologists during therapy and client assessment sessions.
- Maintained confidentiality while handling sensitive client information.
- Built professional rapport with clients through empathetic communication and active listening.
- Assisted with behavioural observation and psychological support activities.
- Developed understanding of professional ethics, client care, and emotional support practices.
Joint secretary
National service scheme
India
2021.07 - 2023.03
- Authored policy briefs for informed decision-making.
- Adhered strictly to regulatory compliance whilst handling sensitive matters.
- Coordinated inter-departmental meetings to enhance communication.
- Managed complex projects, resulting in timely completion.
- Liaised with external agencies to establish partnerships.
- Resolved personnel issues for a harmonious work environment.
- Facilitated training sessions, improving staff competencies.
- Fostered a collaborative work environment with team-building activities.
- Played a key role in formulating annual budgets, contributing significantly towards cost control measures.
- Contributed to strategic planning with insightful suggestions.
- Developed operational policies that led to increased productivity.
Education
MSc - Occupational and Business Psychology
Kingston University London
2024.09 - 2025.09
BSc - Psychology
Sacred Heart College
Kochi, India 2021.10 - 2024.03
Skills
- Employee Communication
- Organisational Behaviour
- Stakeholder Management
- Customer Relationship Management
- KPI Achievement
- Team Collaboration
- Leadership and Team Coordination
- Recruitment and HR Administration Awareness
- Conflict Resolution
- Training and Mentoring
- Employee Well-being Awareness
- Research and Analytical Skills
- Behavioural Observation
- Confidential Data Handling
- Problem-solving
- Administrative Support
- Attention to Detail
- Time Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Teams
- GDPR Awareness
- Retail industry awareness
- Drive for results
- Retail software proficiency
- Brand understanding
- Customer focus
- Sales acumen
- Handling difficult customers
- Persuasive selling
- Conflict de-escalation
- Customer relationship management
- Upselling expertise
- Health and Safety regulations
- Event planning expertise
- Public speaking experience
- Teaching strategies understanding
- Knowledge in psychology
- Communication mastery
- Resilience building
- Drug abuse counselling
- Training volunteers
- Interviewing and hiring
- Empathy in hiring
- Recruitment and hiring procedures
- Hiring assistance
- Recruitment and hiring acumen
- Diversity hiring initiatives
Websites
Certification
- Microsoft Office Excel Specialist Certification
- GDPR Training
- Data Privacy Training
- Sustainable Development and Well-being
- Establishing a Well-being Program in Your Organization
- Driving Sustainability at Your Organization
- Risk and Responsibility Course
- Novuna Responsible Selling and Consumer Duty
- Building Customer Relationships – Signet Group
Languages
English
Fluent
Malayalam
Native
Tamil
Beginner
Interests
Workplace Well-being, Organisational Development, Employee Engagement, Community Volunteering, Customer Experience
Accomplishments
- International Youth Peace Ambassador – India | 2024
- Led a group of 15 fellows during the International Youth Summit.
- Organised envirithon marathon in Kochi with morethan 500 participants and 750 volunteers
Volunteer Experience
- Government Higher Secondary School, Volunteer English Teacher, Kochi, India, 2022-08, 2023-03, Taught English to approximately 28 students per class., Prepared lesson plans and supported students in academic development., Created an encouraging and inclusive classroom environment., Strengthened communication, mentoring, and group management abilities.
Timeline
MSc - Occupational and Business Psychology
Kingston University London
2024.09 - 2025.09
Sales Associate
H. Samuel
2024.04 - 2026.05
Psychology Intern
Nirmala Medical Centre
2023.04 - 2023.05
BSc - Psychology
Sacred Heart College
2021.10 - 2024.03
Joint secretary
National service scheme
2021.07 - 2023.03