Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Accomplishments
Websites, Portfolios and Profiles
Timeline
Generic

Rishikesh Sriramulu

Birmingham

Summary

Confident and resilient retail operations professional with proven experience leading teams, managing store operations, and delivering exceptional customer experiences in fast-paced, high-footfall environments. As Shift Leader at One Stop Stores, independently managed daily operations, trained and developed 6 team members, and consistently delivered against KPIs including a 30% improvement in transaction accuracy. Comfortable stepping up in the absence of senior management, making decisions under pressure, and keeping teams motivated through every shift. Brings additional commercial depth from building and running a cross-border business across 6 international markets. Holds an MSc in Entrepreneurship (Merit) from Aston University, Birmingham. A natural leader who leads by example and takes pride in supporting both team and customer success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Associate

Primaflow Ltd
Birmingham
05.2025 - Current
  • Accelerated warehouse efficiency by streamlining order processing, stock verification, and dispatch preparation.
  • Assisted B2B warehouse operations including order processing, dispatch preparation, and stock verification in a fast-paced distribution environment.
  • Maintained high accuracy across manifest and PI checks, demonstrating the attention to detail and process discipline required in a KPI-driven environment.

Commercial Operations Lead

Tropicindiya Fishhkeepers Aqua Impex Pvt Ltd
09.2022 - 04.2025
  • Built a cross-border import business from zero sourcing, pitching, selling, and distributing specialist products across 20 Indian states. Every customer and supplier relationship was created through cold outreach and direct negotiation.
  • Pipeline Building: Executed an account-based Go-to-Market strategy, independently identifying target segments, building prospect lists, and conducting outbound outreach to generate new distribution partners across India.
  • C-Level Engagement: Engaged senior decision-makers and procurement leads at government research organisations and commercial distributors pitching complex niche products with no existing market awareness.
  • Revenue Growth: Grew market reach by 30% in under 3 years by identifying demand gaps, developing tailored value propositions, and persistently following up with prospective accounts.
  • Account Management: Maintained structured CRM-style records of all supplier and distributor accounts, tracking pipeline stages, follow-up schedules, and deal progress across 20 states.
  • Customer Success: Achieved 98% on-time delivery by coordinating logistics with InterGlobe Aviation - demonstrating the operational followthrough that keeps clients retained and satisfied.

Retail Shift Leader

One Stop Stores Ltd
Birmingham
10.2023 - 11.2024
  • Enhanced service processes by 50% by identifying themes in customer complaints.
  • Controlled financial compliance and accurate reconciliation under regulated standards.
  • Produced structured daily performance reports for management oversight.
  • Trained 6 staff members, enhancing transaction accuracy by 30% and reducing customer errors.
  • Identified recurring operational inefficiencies and implemented process improvements that improved shift efficiency by 30%.

Marketplace Operations & ecommerce Account Management

Independent Commercial Project
Chennai
06.2018 - 03.2022
  • Sole manager of Amazon Seller Central for a third-party retailer - accountable for growing revenue, optimizing listings.
  • Managed product positioning and customer-focused messaging for 10,000+ SKUs - enhanced discoverability and conversion in a high-velocity, competitive digital environment.
  • Data-Driven: Analyzed sales, conversion rates, and trends to uncover high-value opportunities. Informed outreach and promotional strategies.
  • Positioning & Messaging: Managed product positioning for 10,000+ SKUs. Created optimized, customer-focused descriptions to enhance discoverability and conversion.

Education

MSC - Entrepreneurship

Aston University
Birmingham, UK
09.2024

Bachelor of Engineering (B.E.) - Computer Science Engineering

Anna University
Tamil Nadu, India
04.2020

Skills

  • Market Expansion Strategy
  • Strategic Partnership Development
  • Commercial Negotiation
  • Pricing & Margin Optimisation
  • Client Acquisition
  • Relationship Management
  • Salesforce
  • Customer Service
  • Integrity
  • Time Management
  • Supply Chain Coordination
  • Cross-Border Procurement
  • Operational Planning
  • Process Optimisation
  • Microsoft Office
  • Documentation
  • Record Management
  • Customer-Focused Approach
  • Persuasive Communication
  • Entrepreneurial Mindset
  • Structured Problem-Solving
  • Resilient & Adaptable

Certification

  • Brand Management, University of London
  • Data Science Foundation, University of London
  • Digital Marketing Fundamentals, Google

Volunteer Experience

Shri Venkateswara (Balaji) Temple of UK, Public Relations Volunteer, 2024-05-01, Assisted in managing community operations and large events; supported weekly thousands of visitors., Ensured smooth, high-pressure environments; showed adaptability and teamwork., Supported fundraising campaign raising £1M+ for infrastructure development. Organized and taught language classes, enhancing cultural engagement and communication.

Accomplishments

  • On-Time Delivery Achievement, Achieved 98% on-time delivery across 20 states in a fast-paced environment for logistics operations.
  • Sales Growth Initiative, Increased sales revenue by 30% through effective strategies in a fast-paced business environment.
  • Lead Time Reduction Success, Reduced lead time by 25%, demonstrating efficiency in a fast-paced sales pipeline.

Websites, Portfolios and Profiles

https://linkedin.com/in/rishikesh-s-105677248/

Timeline

Operations Associate

Primaflow Ltd
05.2025 - Current

Retail Shift Leader

One Stop Stores Ltd
10.2023 - 11.2024

Commercial Operations Lead

Tropicindiya Fishhkeepers Aqua Impex Pvt Ltd
09.2022 - 04.2025

Marketplace Operations & ecommerce Account Management

Independent Commercial Project
06.2018 - 03.2022

MSC - Entrepreneurship

Aston University

Bachelor of Engineering (B.E.) - Computer Science Engineering

Anna University
Rishikesh Sriramulu