
Confident and resilient retail operations professional with proven experience leading teams, managing store operations, and delivering exceptional customer experiences in fast-paced, high-footfall environments. As Shift Leader at One Stop Stores, independently managed daily operations, trained and developed 6 team members, and consistently delivered against KPIs including a 30% improvement in transaction accuracy. Comfortable stepping up in the absence of senior management, making decisions under pressure, and keeping teams motivated through every shift. Brings additional commercial depth from building and running a cross-border business across 6 international markets. Holds an MSc in Entrepreneurship (Merit) from Aston University, Birmingham. A natural leader who leads by example and takes pride in supporting both team and customer success.
Shri Venkateswara (Balaji) Temple of UK, Public Relations Volunteer, 2024-05-01, Assisted in managing community operations and large events; supported weekly thousands of visitors., Ensured smooth, high-pressure environments; showed adaptability and teamwork., Supported fundraising campaign raising £1M+ for infrastructure development. Organized and taught language classes, enhancing cultural engagement and communication.