Paras Verma
Delhi
Summary
Resourceful professional in travel and transportation coordination, known for high productivity and efficient task completion. Skilled in itinerary planning, customer service, and issue resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Airline Service Agent
Air India
Delhi
01.2023 - Current
- Took reservations from patrons by phone or online.
- Performed daily maintenance checks on equipment used at the airport terminal.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Helped the passengers whenever needed
- Informed passengers of their rights in case of overbooking or cancellation of flights.
- Organized seating assignments based on company guidelines.
- Ensured that cabin crew was adequately supplied with food, beverages, blankets before departure.
- Printed itineraries and tickets for passengers each day.
- Responded to inquiries regarding flights schedules and fares via telephone or email.
- Resolved customer complaints in a timely manner.
- Maintained records of passenger complaints and commendations.
- Provided clients with assistance in preparing required travel documents and forms.
Education
High School Diploma -
Delhi City School
Delhi Skills
- Reservation management
- Travel documentation
- Customer service
- Equipment maintenance
- Complaint resolution
- Record keeping
- Communication skills
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Conflict resolution
- Client assistance
- Sales promotion
- Travel documentation verification
- Excellent communication
- Boarding pass assignment
- Analytical thinking
- Travel packages
- Adaptability and flexibility
- Critical thinking
- Professional appearance
- Adaptability
- Stress management
- English fluency
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Airline Service Agent
Air India
01.2023 - Current
High School Diploma -
Delhi City School