Rishika Ramakrishna
Bolton
Summary
- Accomplished, dedicated and multilingual customer support specialist with strong communication and multi-tasking abilities.
- Proficient in handling customer requests across multiple communication channels including chat, phone & email.
- Equipped with basic computer skills and a proven capability to resolve basic issues, update customer information and manage multiple responsibilities efficiently in a fast-paced environment. Fluent in english(B2+) alongside additional language proficiencies.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Specialist
Rtriibe
Bolton, Greater manchester
08.2023 - 09.2026
- Responded to a high volume of customer inquiries and requests via live chat, Telephone & Email channels.
- Recognised for delivering outstanding Customer service.
- Demonstrated strong multitasking abilities by handling multiple support queues.
- Utilised strong language & Good communication skill to update customer information.
- Handled day to day administrative task utilising basic computer skills to manage documentation and data entry.
- Collaborated effectively with clients and team members to ensure smooth operations.
- Demonstrated strong ability to manage multiple tasks.
- Implemented problem solving skill to help resolve basic issues.
- Achieved 100% success in customer relationship management(CRM).
- Demonstrated strong multitasking skill.
Customer Service Specialist
Meesho
Kasaragod, India
01.2022 - 07.2023
- Recognised for outstanding performance in Customer service and improved business to 98%.
Customer Associate
Exl service
Kochi, India
03.2020 - 12.2021
- Consistently delivered exceptional customer service, exceeded performance targets and maintained high standards of customer satisfaction.
Customer Service Specialist
Amazon
Kochi, India
10.2019 - 02.2020
- Demonstrated strong attention to detail and analytical mindset fostering positive relationships and ensuring 100% customer satisfaction.
Customer service specialist
Buildnext
Kasaragod, India
01.2019 - 08.2019
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Education
Bachelor of Science - Electronics and communication Engineering
Visvesvarayya technological university
Certificate of Higher Education - Science
Chattanchal higher secondary
Skills
- Customer support
- Excellent communication
- Problem solving
- Customer Relationship handling(CRM)
- Multitasking & Organisation
- Business operations
- Technical skills
- Computer skill
- Strong attention to detail
- Team collaboration
- Relationship building
- Languages
- Positive atitude
- Empathetic
- Time management
- Artificial intelligence
Certification
- Customer service specialist
- Customer service & Complaint handling
- Customer relationship handling(CRM)
- Communication & problem solving
Languages
English
Hindi
Languages
6,C2,6,C2
Timeline
Customer Service Specialist
Rtriibe
08.2023 - 09.2026
Customer Service Specialist
Meesho
01.2022 - 07.2023
Customer Associate
Exl service
03.2020 - 12.2021
Customer Service Specialist
Amazon
10.2019 - 02.2020
Customer service specialist
Buildnext
01.2019 - 08.2019
Certificate of Higher Education - Science
Chattanchal higher secondary
Bachelor of Science - Electronics and communication Engineering
Visvesvarayya technological university