Rishi Thapa
Farnborough
Summary
Experienced telecom engineer with a desire to transition into a software engineer Apprentice role after completing the Just IT boot camp certification. Known for exceptional leadership and organisational skills, achieving a minimum of 90% improvement in on-time task completion and fostering accountability among team members. Strong advocate for continuous improvement practices, constantly seeking ways to enhance product quality.
Overview
7
7
years of professional experience
4038
4038
years of post-secondary education
Work History
Telecommunication Engineer
BT Openreach
10.2020 - 11.2024
- Planned and executed fibre installations, enhancing connectivity for residential and commercial properties
- Diagnosed and resolved technical issues using sophisticated tools like OTDR and CAT & Genny within the given time to meet SLA
- Collaborated with teams to develop cost-effective infrastructure solutions, improving the efficiency and scalability of the huge project
- Utilised analytical skills to troubleshoot and resolve complex technical problems under tight deadlines through years of experience
- TETRA qualified for Overhead works like climbing telegraph poles or rescuing hoist drivers from the bucket during emergency
- EUSR qualified to work around Gas, Electric and Water services
- Depth knowledge of underground works such as safety use of helmet, GDU (Gas Detecting Unit), goggles, mask, types of gas present in manhole and chamber box and how to filter out air before any work is carried out
Customer Representative
Cooperative-Foods
03.2018 - 10.2020
- Provided excellent customer service during interactions
- Met daily personal targets like re-stocking certain aisles on time
- Managed deliveries and stock management by completing quantity checks through the monitor system
- Collaborated with team leaders and managers during important projects/meetings
- Resolved customer complaints efficiently
- Provided accurate product information such as pricing, discounts and seasonal products
- Kept store neat and organised by displaying certain products safely and removing potential hazards from the floor
Customer Service
Savers
03.2018 - 04.2018
- Kept GDPR information secure and handled securely like keeping customers' or employees' personal information safe from the public eye
- Complied with company policies and procedures while handling and managing food stock such as labelling recycling waste foods
- Engaged with customers with appropriate behaviour to present the company image positively and stay up to date with new products either from the store manager or through the company portal
- Ensured the store was safe from hazards such as the use of 'wet floor' signs or removing any items from the floor that didn't belong there
Education
Digital Skills Bootcamp - Software Development
Just IT Training Ltd
London, United Kingdom 10.2024 - 01.2025
A Level or BTEC - BTEC IT(Merit), Business (Distinction), Health & Social (Distinction)
Farnborough Sixth Form
Farnborough, United KingdomGCSE - C grades in subjects including Maths, English and IT
Fernhill School
Farnborough, United KingdomSkills
Technical skills
HTML
CSS
TypeScript
JavaScript
Python
MySQL
React
Soft skills
time management
problem solving
communication
Timeline
Digital Skills Bootcamp - Software Development
Just IT Training Ltd
10.2024 - 01.2025
Telecommunication Engineer
BT Openreach
10.2020 - 11.2024
Customer Representative
Cooperative-Foods
03.2018 - 10.2020
Customer Service
Savers
03.2018 - 04.2018
A Level or BTEC - BTEC IT(Merit), Business (Distinction), Health & Social (Distinction)
Farnborough Sixth Form
GCSE - C grades in subjects including Maths, English and IT
Fernhill School
Training And Education
- 10/01/24, 01/01/25, Just IT Training Ltd, London, Digital Skills Bootcamp: Software Development, A twelve-week intensive boot camp covering the fundamentals of Software Development.
- 06/01/19, Farnborough Sixth Form, Farnborough, A Level or BTEC, BTEC IT(Merit), Business (Distinction), Health & Social (Distinction)
- 07/01/17, Fernhill School, Farnborough, GCSE, (7 GCSEs) C grades in subjects including Maths, English and IT
Interests Hobbies And Achievements
Committed to continuously learning and improving software development skills. Keen to apply transferable skills from customer service and telecommunications to software engineering, focusing on problem-solving and project management.
Training And Education
- 10/01/24, 01/01/25, Just IT Training Ltd, London, Digital Skills Bootcamp: Software Development, A twelve-week intensive boot camp covering the fundamentals of Software Development.
- 06/01/19, Farnborough Sixth Form, Farnborough, A Level or BTEC, BTEC IT(Merit), Business (Distinction), Health & Social (Distinction)
- 07/01/17, Fernhill School, Farnborough, GCSE, (7 GCSEs) C grades in subjects including Maths, English and IT