Rishi Shrivastava

Project: BI Transformation for Virgin Media O2 (VMO2) & Nexfibre Partnership

• Led BI strategy for XGSPON rollout across UK, integrating VMO2 data with GCP for real-time insights.
• Designed 500+ automated BI reporting requirements, reducing manual overheads by 70%, enhancing leadership decision making.
• Facilitated executive workshops, authored User Stories, mentored new joiners, ensuring contractual compliance, stakeholder trust in multi-team, global delivery model.

Industry Impact: Led TM Forum Catalyst, co-creating innovative solutions with 10 global telecom ecosystem companies, enhancing thought leadership.

Team Leadership: Initiated, led NaaS APIs strategy, built niche SME group, fostering innovation, capability and practice growth.

Project: Customer Onboarding & Digital Mobilization for Sunrise, Switzerland's second biggest telecom operator

• Optimized backend processes, launched mobile app technician appointment feature, improving CSAT, reduced CpA by 15%, boosting engagement.
• Drove digital adoption via innovative campaigns, increasing online channel usage by 25%.
• Defined Google Analytics (GA4) tracking and BI dashboards as Web Analytics SME, enhancing customer behavior insights.

Project: 1BSS Unified Platform Advisory for Vodafone in Europe

• Led 8-week workshops across 4 Eastern European OpCos, mapped 550+ capabilities to eTOM L3, delivered data-backed business case for unified BSS.

Project: 5G Inventory Transformation for AT&T

• Migrated 5G inventory to ServiceNow TNI, streamlining service delivery, supporting market entry.

Project: Wholesale Broadband Product Launch for British Telecom

• Designed E2E BPMN processes for case, incident management, launched plug-and-play broadband/telephony solution.

Pre-Sales Excellence: Led ServiceNow COE pre-sales efforts, mentored juniors to deliver results, maintained case study repositories, developed RFP content, enabled multi-million deals.

Market Impact: Spearheaded Gartner Magic Quadrant RFI responses, securing Infosys' “Leader” status for four consecutive years.

Project: Legacy-to-Digital Transformation for BT's Cloud Compute Division

• Architected end-to-end transformation program, delivered data model (ER, UML), cut operational delays by 50%, decommissioned legacy system.

Project: Campaign Management integration for British Telecom

• Integrated Adobe Campaign Manager with online portals, crafting BPMN Swim Lane processes aligned with architectural standards.

BD Contribution: Supported RFP responses, collaborating on offering-building initiatives, strengthening market competitiveness.

Project: 4G/LTE Product Development for Emerging Markets

• Owned product strategy for PCRF, Voucher Management, and Campaign Manager, defined MVPs, prototyped UI/functional flows in Agile sprints.

BD Contribution: Supported RFP responses, BoM preparation, Client demos, created knowledge collaterals for new-member onboarding.

Project: Customer Complaint & Compensation, UK Telco SME

• Designed automated compensation processes, reducing manual errors by 20% via gap analysis, Customer 360 integration, customer communication, jeopardy management etc.