Rishi
Bromley
Summary
Customer Service Specialist prepared to drive results and enhance customer experiences. Skilled in resolving complex issues, managing administrative tasks, and maintaining high level of professionalism. Focused on team collaboration and adapting to changing needs. Known for excellent communication, problem-solving abilities, and strong work ethic.
Overview
5
5
years of professional experience
Work History
Customer Service Administrator
JJ & Team Ltd
2024.11 - Current
- Provided administrative and operational support to ensure smooth daily operations.
- Coordinated team activities, assign tasks, and monitor completion.
- Handled telephone and in-person queries professionally.
- Maintained accurate records and ensure compliance with company procedures.
- Supported scheduling and ensure tasks are completed on time.
- Assisted in resolving operational issues and communicating updates.
Customer Service Executive
Brown Leaves Ltd
2024.01 - 2024.12
- Managed high volumes of calls and emails, providing professional and timely responses.
- Entered and updated customer information accurately in digital systems.
- Scheduled services and coordinated with internal teams.
- Maintained organized records and documentation.
- Supported administrative processes and ensured excellent customer satisfaction.
Senior Associate – Customer Engagement
Samast Technologies Pvt Ltd
2021.04 - 2022.07
- Maintained accurate customer records and handled administrative tasks.
- Communicated effectively with clients to resolve issues and provide updates.
- Supported internal coordination and workflow management.
- Demonstrated strong attention to detail and organisational skills.
Education
Master of Science - International Business Management
University of East London
London, United Kingdom2024-10
English
Delhi University
DELHI2018-07
Skills
- Customer service excellence
- Data entry
- Proficient in Microsoft(excel, word)
- Telephone etiquette
- Front office administration
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Team leadership
- Organizational skills
- Phone and email etiquette
- Appointment scheduling
- Scheduling and calendar management
ADDITIONAL INFORMATION
- Available for full-time permanent roles.
- Strong administrative and coordination capabilities.
- Excellent communication and organisational skills.
- Reliable, proactive, and able to work under pressure.
- Immediate availability.
Timeline
Customer Service Administrator
JJ & Team Ltd
2024.11 - Current
Customer Service Executive
Brown Leaves Ltd
2024.01 - 2024.12
Senior Associate – Customer Engagement
Samast Technologies Pvt Ltd
2021.04 - 2022.07
Master of Science - International Business Management
University of East London
English
Delhi University