Rishi
Bromley,United Kingdom
Summary
Reliable and proactive individual with strong communication skills and organisational abilities, capable of managing multiple tasks and maintaining smooth office operations. Excellent at managing schedules and handling client interactions, ensuring welcoming and professional environment. Committed to contributing positively and making significant impact.
Overview
4
4
years of professional experience
Work History
Administrator/Receptionist
Brown leaves ltd
Bermondsey
01.2024 - 12.2024
- Directed visitors by maintaining employee and department directories; giving instructions effectively.
- Assisted in the organisation of meetings to ensure smooth operations.
- Demonstrated professionalism whilst handling guest complaints, resulting in improved customer satisfaction levels.
- Coordinated appointments, improving time management across .
- Managed all incoming phone calls for efficient .
- Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Maintained accurate and up-to-date records for smooth handovers.
- Managed office calendar, set new appointments and assisted with arrangements.
- Organised travel arrangements for senior executives enhancing business performance.
- Supported event planning, ensuring seamless execution of company functions.
Shop Assistant
Mooboo
Goodge Street
10.2023 - 12.2023
- Liaised with potential customers to determine needs and provide recommendations
- Handled special customer requests to locate out-of-stock items
- Opened and closed store by completing security, cleaning and financial checklists
- Established and nurtured effective relationships with customers, colleagues and store management
- Assisted customers with testing and selecting products suited to individual tastes, styles or needs
- Encouraged customer loyalty by building positive rapport with regular customers
- Improved availability and inventory accuracy with precise stock counts, contacting vendors to request replacements for depleted items
- Helped guests obtain specialised support for product, service and payment issues
- Kept shelves neat, clean and organised through visual merchandising
- Adhered to recipe and presentation standards for specialty bubble tea
- Prepared and served tapioca and other toppings, including fresh drinks and brewed teas
- Described menu items to customers and suggested products based on stated preferences
- Adhered to all food safety regulations and quality controls set by establishment
- Stayed up-to-date on kitchen policies, menus and ingredients to correctly answer customer queries
Admissions Officer
Global Study Partners
New Delhi
08.2022 - 03.2023
- Maintained accurate and up to date records of applicant data and communication interactions
- Evaluate and proceed student applications for admission for accuracy and completeness
- Facilitated admissions and processed applications and transcripts of accepted students meeting academic criteria
- Maintained contact with prospective students through phone calls and email to manage smooth communications and follow up applications
- Assessed and verified students documents for visa filling
- Contact with the universities through email to track student applications for admission process
- Recorded and processed enquiries, applications within stringent timelines
- Follow up and informed manager about the application process and stay up to date about the new rules and regulations within the international admission process
Senior Associate
Samast Technologies Pvt Ltd
New Delhi
04.2021 - 07.2022
- Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance
- Built rapport with customers through courteous and professional communications
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone
- Assisted customers with product-related questions, feedback and complaints
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
- Boosted traceability initiatives by managing client correspondence, tracking records and utilising data communications
- Encouraged team to take advantage of upselling opportunities with new and potential customers to maximise sales
- Communicated regularly with team members to maintain clearly defined expectations
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions
Education
Diploma of Higher Education - French Language
Bharti Vidya Bhawan
New DelhiBachelor of Arts - undefined
Delhi University
New DelhiMaster of Science - International Business Management
University of East London
London, ENG10.2024
Skills
- Front desk
- Communication
- Telephone system operation
- Organisational efficiency
- General administration
- Telephone etiquette
- Appointment management
- Microsoft Word and Excel
- Social media management
Timeline
Administrator/Receptionist
Brown leaves ltd
01.2024 - 12.2024
Shop Assistant
Mooboo
10.2023 - 12.2023
Admissions Officer
Global Study Partners
08.2022 - 03.2023
Senior Associate
Samast Technologies Pvt Ltd
04.2021 - 07.2022
Diploma of Higher Education - French Language
Bharti Vidya Bhawan
Bachelor of Arts - undefined
Delhi University
Master of Science - International Business Management
University of East London
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