RISHABH PANCHAL
Ilford,United Kingdom
Summary
Friendly and reliable team member with over 2 years of customer-facing experience (2023–present) in retail, restaurant, and shopping mall environments. Skilled in customer service, cash handling, complaint resolution, and maintaining high standards of cleanliness and organization. Quick learner who thrives under pressure, works well in a team, and always ensures customers leave with a positive experience.
Overview
3
3
years of professional experience
6067
6067
years of post-secondary education
Work history
Team Member
KFC
London (Farringdon)
10.2024 - 09.2025
- Delivered exceptional customer service through proactive engagement and efficient task execution.
- Managed both front-of-house and back-of-house tasks to optimize workflow and enhance customer experiences.
- Maintained high cleanliness and organization standards in customer and food preparation areas.
- Implemented effective strategies for accurate order fulfillment and timely deliveries.
- Collaborated with team members to ensure a positive and productive working environment.
Counter Assistant
Reliance Mart
Surat, India
03.2023 - 09.2024
- Assisted customers with purchases, provided detailed product information, and ensured a seamless shopping experience.
- Maintained organized, fully stocked shelves to enhance operational efficiency and customer satisfaction.
- Managed administrative tasks, including accurate record-keeping and document organization, to support store operations.
- Coordinated schedules for senior management and handled confidential documents with discretion.
- Trained new staff on customer service protocols and store procedures to promote teamwork and operational excellence.
Education
BEng(Hons) - Mechanical Engineering
Anglia Ruskin University
Diploma - Mechanical Engineering
Tapi Diploma Engineering College
SSC -
Samithi English Medium School
Skills
- Customer service & hospitality
- Cash handling & POS operation
- Stock replenishment & merchandising
- Food safety & hygiene standards
- Complaint handling & conflict resolution
- Teamwork in fast-paced environments
- Communication & interpersonal skills
- Time management & reliability
- Flexibility to work varied shifts (weekends/evenings)
Hobbies and Interests
- Meeting new people and building customer relationships
- Volunteering and community events
- Cooking and exploring new cuisines
- Team sports and fitness
- Travelling and experiencing new cultures
Timeline
Team Member
KFC
10.2024 - 09.2025
Counter Assistant
Reliance Mart
03.2023 - 09.2024
BEng(Hons) - Mechanical Engineering
Anglia Ruskin University
Diploma - Mechanical Engineering
Tapi Diploma Engineering College
SSC -
Samithi English Medium School
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