Rishab Singh
Business Analyst
Dundee
Summary
Results-driven Business Analyst with a Master’s degree from the University of Dundee and extensive hands-on experience in operations leadership at Tech Repairs Dundee, effectively managing bookings, inventory, supplier orders, and turnaround time tracking. Completed an intensive 8-week internship at Aveni Ltd., where analysis of feature usage and support data identified adoption gaps and enhanced onboarding processes. Previously served as a Relationship Manager at HDFC Bank, leveraging CRM strategies to boost customer retention while ensuring compliance with KYC regulations. Committed to optimizing processes through data-driven insights, automation, and clear communication, with proficiency in SQL, R, Excel, CRM systems, POS technology, data analysis and reporting, process improvement, and stakeholder management.
Overview
3
3
years of professional experience
Work History
Business Operations Analyst (Part-time)
Tech Repairs
01.2025 - Current
- Manage customer interactions across front-desk, phone, and email, ensuring smooth bookings, updates, and checkouts.
- Operate POS systems for payments and job tracking while maintaining accurate customer and transaction records.
- Build and maintain Excel trackers for inventory, supplier orders, and turnaround times (TAT), analyze repeat issues to identify patterns and improve efficiency.
- Coordinate with suppliers and vendors to manage purchase orders, stock reconciliation, returns, and invoicing.
- Prepare weekly performance reports summarizing repair volumes, common issues, and parts usage to support data-driven decisions.
Business Analyst Intern
Aveni Ltd
05.2025 - 07.2025
- Analyzed feature-usage data in Aveni Detect using Pendo and Google Sheets, identifying adoption gaps and underutilized features.
- Integrated HubSpot support ticket data with usage metrics to uncover recurring issues and improve customer onboarding workflows.
- Developed Google Sheets & Excel dashboards to track adoption trends, usage frequency, and customer engagement KPIs.
- Presented insights to Product and Customer Success teams, enabling data-driven decisions for feature prioritization and UX improvements.
Personal Banker
HDFC Bank Ltd
05.2022 - 01.2025
- Delivered end-to-end retail banking services, including savings, loans, and investment products, while ensuring high client satisfaction.
- Managed and updated customer data via CRM systems, maintaining accurate records to support regulatory compliance.
- Prepared Excel-based MIS reports to monitor client activity, transactions, and service requests for performance and risk tracking.
- Supported KYC and documentation processes, streamlining onboarding and reducing processing delays.
- Used data insights to drive targeted cross-sell and retention campaigns, strengthening client relationships and portfolio growth.
Education
MSc - Business Analytics
University of Dundee
01-2026
Skills
- SQL
- R Programming
- Excel & Google Sheets
- CRM & POS Systems
- Data Analysis & Reporting
- MIS Reporting
- Problem-Solving
PERSONAL INFORMATION
- Address: 2 SHAW PLACE DUNDEE UK, Dundee
Timeline
Business Analyst Intern
Aveni Ltd
05.2025 - 07.2025
Business Operations Analyst (Part-time)
Tech Repairs
01.2025 - Current
Personal Banker
HDFC Bank Ltd
05.2022 - 01.2025
MSc - Business Analytics
University of Dundee
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