Risako Nakamura
Setagaya-ku,Japan
Summary
Dynamic professional with expertise in customer loyalty development and product placement strategy, complemented by a strong foundation in safety regulations compliance. Proficient in multi-tasking under pressure and skilled in Microsoft Office, particularly as a Word Specialist. Demonstrates advanced negotiation strategies and AI materials expertise, leveraging artificial intelligence for marketing and business insights. Possesses comprehensive knowledge of the economics of AI, with proven CRM software management skills, including Salesforce CRM expertise. Adept at helpdesk support, budgeting, inventory control awareness, and deadline sensitivity. Excels in risk assessment, prioritisation, schedule management, documentation proficiency, meeting coordination, telephone etiquette, report drafting skills, and data entry proficiency.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
IT Operations Scheduler
Mercury Inc.
Tokyo
2024.10 - 2026.01
- Processed over 15 temporary change request forms in month and handled more than 35 production handover request forms over course of year.
- On each business day, gave instructions to workers regarding day’s tasks during morning briefing and confirmed secondary checks from operators.
- Trained three new employees through on-job training.
- Decreased operational delays through proactive identification and resolution of potential schedule conflicts.
- Streamlined communication lines for efficient information flow using advanced scheduling tools.
- Produced accurate forecasts for project timelines and resources required, leading to better budgeting decisions.
- Eliminated confusion regarding task assignments by maintaining clear, up-to-date schedules.
CRM Support Specialist
Mercury, Inc.
Tokyo
2024.03 - 2024.09
- Handled more than 10 emails per day and created several dozen accounts per month.
- Managed complaints, resulting in increased customer loyalty.
- Fostered strong relationships for improved business prospects.
- Reviewed feedback with aim of improving services offered.
Retail Sales Executive
Mercury Inc.
Tokyo
2023.03 - 2024.02
- Assisted more than 20 customers in single day.
- Achieved No.1 position in monthly store sales.
- Achieved highest number of monthly renovation contracts among all stores.
- Performed cash handling duties efficiently, ensuring accuracy at all times.
- Processed sales transactions swiftly, enhancing overall customer experience.
- Provided exceptional service to customers with prompt and friendly assistance.
- Worked flexible hours including weekends and holidays to meet business needs.
- Maintained cleanliness of store, promoting safe shopping environment.
- Increased customer satisfaction by providing excellent product knowledge and advice.
- Received positive feedback from customers due to excellent communication skills.
- Kept up-to-date with latest products to provide accurate information to customers.
- Handled customer complaints with empathy, resulting in improved brand image.
- Collaborated effectively with team members to reach collective goals.
- Developed strong relationships with customers for enhanced loyalty.
Education
Bachelor of Arts - History
Aoyama Gakuin University
Tokyo, Japan 2018.04 - 2023.03
Skills
Business & Marketing
Product placement strategy
Artificial intelligence in marketing
Economics of AI knowledge
AI for business insights
Negotiation strategies
Logistics & Operational Workflow
Inventory control awareness
Logistics understanding
CRM & Customer Support
CRM software management
Salesforce CRM expertise
Helpdesk support
Telephone etiquette
Documentation & Administrative Tasks
Documentation proficiency
Report drafting skills
Data entry proficiency
Meeting coordination
Scheduling & Operations Management
Schedule management
Schedule development
Schedule coordination
Use of scheduling software
Risk & Operational Planning
Risk assessment skills
Deadline sensitivity
Prioritization expertise
Timeline
IT Operations Scheduler
Mercury Inc.
2024.10 - 2026.01
CRM Support Specialist
Mercury, Inc.
2024.03 - 2024.09
Retail Sales Executive
Mercury Inc.
2023.03 - 2024.02
Bachelor of Arts - History
Aoyama Gakuin University
2018.04 - 2023.03