Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rio Stephen

Swansea

Summary

Detail-oriented professional with a strong foundation in organisational skills and strategic thinking. Demonstrates proficiency in Microsoft Office, data entry, and customer service management. Committed to delivering customer service excellence through effective communication.

Overview

3
3
years of professional experience

Work History

Administrative assistant

Remix Distribution LTD
Swansea
03.2023 - Current
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Applied positive customer service approach to increase satisfaction levels.
  • Completed customer orders with speed and accuracy.
  • Supported accurate record-keeping with proficient data entry skills.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising website upkeep.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity, including a good understanding of Microsoft programs, e.g. Excel

Cafe barista

Cariad Cafe
Swansea, City and County of Swansea
09.2021 - 02.2023
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Delivered exceptional customer service to ensure repeat business.
  • Managed peak cafe hours effectively, creating and delivering drinks and food swiftly to maintain efficient service.
  • Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
  • Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
  • Responded promptly to customer complaints or issues.

Education

Bachelor of Science - Zoology

University of Bristol
Bristol
09/2018 - 06/2021

A-Levels - Maths, Physics, Biology

Olchfa Comprehensive School
Swansea
09/2016 - 06/2018

Skills

  • Organisational skills
  • Strategic thinking
  • Data entry
  • Email handling efficiency
  • Spreadsheet management
  • Customer service excellence
  • Effective communication
  • Microsoft Office proficiency
  • Website Management

References

References available upon request.

Timeline

Administrative assistant

Remix Distribution LTD
03.2023 - Current

Cafe barista

Cariad Cafe
09.2021 - 02.2023

Bachelor of Science - Zoology

University of Bristol
09/2018 - 06/2021

A-Levels - Maths, Physics, Biology

Olchfa Comprehensive School
09/2016 - 06/2018

Similar Profiles

CREATE PROFILE
Rio Stephen