Rio Kelly
Manchester
Summary
Proven ability to perform under pressure, honed through experience at Boost Juice Smoothies. Committed to delivering exceptional customer service to the local community while fostering a supportive team environment. Multicultural background enhances communication skills, enabling effective interaction with diverse groups in various social settings.
Overview
3
3
years of professional experience
Work History
Sales Associate
Scottish Power
02.2026 - 02.2026
- Adapted communication styles to meet diverse customer needs while maintaining a positive and professional demeanour.
- Engaged customers in live market settings, providing clear explanations of products and fostering trust.
- Collaborated effectively both independently and within teams to consistently achieve performance targets.
- Maintained a fast-paced workflow with meticulous attention to detail and accuracy in information handling.
Team Member
Boost Juice
Trafford Centre
07.2025 - 09.2025
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Applied excellent customer service techniques for optimal guest satisfaction.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain high levels of customer trust.
- Completed opening, closing and shift change tasks in full to promote store efficiency.
Waiter
Tutku Café
Chorlton
02.2025 - 05.2025
- Assist in serving meals and drinks with professionalism, ensuring timely delivery to uphold service standards.
- Keep hygiene and food handling practices compliant with safety regulations.
- Support team members during busy periods, showcasing flexibility in a dynamic environment.
- Process food and beverage orders accurately, conveying dietary requests to kitchen staff.
Bakery Assistant
Dely’s Bakery
Fallowfield
01.2023 - 01.2025
- Greeted and connected with every customer, recommending drinks and pastries.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained calm demeanour during high-volume periods and special events.
- Ordered, received and stocked supplies and retail products.
Education
A-levels - psychology, biology, history
Loreto College
Rusholme06-2025
GCSE - maths, english
St. Anne’s RC Voluntary Academy
Stockport06-2023
Access He to Science - Sciences
Pendleton College
Salford05-2026
Skills
- Coffee experience
- Customer service
- Product merchandising
- Time management
- Attention to detail
- Team collaboration
- Patience and composure under pressure
- Kitchen experience
- Communication skills
- Latte art
- Dietary requirement awareness
- Order management
References
Nathan Astbury, Scottish Power Mentor, nathanastbury@hotmail.co.uk, +44 7355 299467
Sophie Mcerry, Dely Bakery Supervisor, sophiemcerry@gmail.com
Joanne Fitzgibbon, Teacher at Pendleton College, joanne.fitzgibbon@salfordcc.ac.uk
Projects
Represented Nigeria, in a Model United Nations debate on Blood Diamonds, quickly learning complex material and delivering clear, persuasive arguments under pressure. Analysed Nigeria's political stance with no prior knowledge and worked under time constraints to form strategic alliances that supported my desired outcome. Strengthened my communication, confidence, and influence by guiding group decisions and building rapport skills that directly translate into creating trust, supporting customers, and contributing positively in fast paced retail environments.
Hobbies and interests
- I like staying active, running a lot, and being on my feet because I get bored sitting still.
- I enjoy talking to new people and building my confidence through real life interactions.
- I'm into fashion and keeping up with the trends.
- I enjoy baking with following instructions with precision to achieve my desired goal.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Scottish Power
02.2026 - 02.2026
Team Member
Boost Juice
07.2025 - 09.2025
Waiter
Tutku Café
02.2025 - 05.2025
Bakery Assistant
Dely’s Bakery
01.2023 - 01.2025
A-levels - psychology, biology, history
Loreto College
GCSE - maths, english
St. Anne’s RC Voluntary Academy
Access He to Science - Sciences
Pendleton College