Rinkle Netto
Chard,Somerset
Summary
A mother now holding dual master's degree specialising in events project management and marketing with proven track record of 10 plus years in delegate sales both paid and C suite delegates for cross-sector events developing long term business associations. Tactical team builder seeking to leverage background into events sales manager role with dynamic organisation.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Delegate Sales Manager
Cavendish Group
London
03.2024 - Current
- Managing delegate sales for oil and gas conferences within the US, Europe, and Middle East regions.
- Developing and maintaining strong relationships with C-suite and senior-level clients.
- Leading outreach campaigns via phone, email, and LinkedIn to secure high-value delegates.
- Collaborating with production and marketing teams to align delegate acquisition with event strategy.
- Consistently achieving or exceeding monthly delegate sales targets.
Client Engagement Manager
Owen James Group
08.2023 - 02.2024
- Strengthened relationships with clients by delivering consistent high-quality support.
- Worked collaboratively for improved client satisfaction rates.
- Utilised industry insights to guide customer decisions.
- Boosted brand reputation with implementation of strategic engagement initiatives.
- Increased trust in services by maintaining open and honest dialogue with clients.
- Implemented feedback systems to improve service quality.
Delegate Sales Manager
Government Events UK
01.2023 - 07.2023
- Led as a project manager to introduce a dialer system for telesales campaign that allowed maximum calling and daily monitoring of activities especially feasible for Hybrid work environment
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Hired and trained dedicated and high-achieving sales teams.
- Additionally, Cross-sold Sponsorship along with daily tasks and closed £25,000 revenue in one month.
- Co-ordinating with Marketing and Production team in new event ideas
- Drove change and constructively challenged established processes to identify improvement opportunities.
- Scheduling monthly training for team both for personal & professional growth
- Well versed with LinkedIn platform, sales Navigator, lead sourcing and cold calling
- Sourcing contact information through a variety of channels
Event Delegate Relationship executive
Rela8 Group Ltd
London
04.2021 - 11.2022
- Consistently hit targets and exceed guideline KPI's across callings, new contacts, and booking C-suite level delegates.
- Competently manage and maintain all elements of the reg acquisition process including admin, CRM, and live events
- Handling events operations & networking on-site for live events at Wembley, track days, private dinners enabling maximum 1:1 meetings between sponsors and delegates from their wish list.
- Well versed with LinkedIn platform, sales Navigator, lead sourcing and cold calling
- Handling delegate journey for live as well as virtual events.
- Kept records of all contact with clients using CRM system.
Events Co-Ordinator
Loop Up ltd
Cardiff
10.2019 - 03.2021
- Handling large conference calls professionally for DWP,DEFRA & other government organizations
- Skilled operator to set up and manage the call
- Well versed and trained with the technology used to conduct virtual conferences.
Assistant Delegate Sales Manager
ET EDGE, Times of India
Mumbai
05.2016 - 09.2019
- Conducting market research to identify and generate new leads for both Delegate & Sponsorship sales
- Achieved £80,000 revenue in one quarter selling sponsorship and delegate sales.
- Identity target audience and curate the invitation lists
- Generate delegate sales revenue in line with agreed targets & objectives
- Utilize telephone solicitation, electronic and written correspondence as tools to reach and exceed the delegates target for each conference
- Generating revenue through sponsorships for events
- Curating media plans (ET Print/ET NOW/ET.com/ET Insights/Digital marketing channels) for clients, basis their objective and budgets
- Handling onsite operation activities effectively
- To aim at attaining pre-determined sales targets in assigned regions and industry categories
- Carrying out marketing campaigns for the respective events
- Collaboratively work with marketing build and improve marketing efforts and follow up with invitees to collect their RSVP's and lead event registration system
- Developing relationships with the VIP Clients
- Event onsite Management
- Deliver post-event reporting internally regarding event attendance and select demographics.
Business Development Manager
EINS Institute
Mumbai
01.2016 - 04.2016
- To Generate Leads from the database given
- To provide counselling to the students and do rigorous follow-ups
- To provide closures and achieve the set Targets Every month
- To follow up and provide good customer service
- Preparation of MIS and other reports
- Following up for feedbacks, closures, and queries' handling
Customer Service Advisor
Sky Telecommunication
Cardiff
10.2015 - 02.2016
- To Handle customer queries and issue through Inbound Calls
- To achieve productivity through sales target
- Offered detailed advice on product and service benefits.
- Recorded customer communications to maintain proper documentation.
- Customer service, and guidance support
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
Assistant Manager
Kotak Mahindra Bank
Mumbai
04.2013 - 08.2014
- Getting New to Bank customers PAN India for CASA from the identified target segment
- Customers' need analysis and service/product support
- Cross selling of banking products like RD, TD, fixed deposits, gold loan, auto loan, insurance etc
- To ensure KYC guidelines are adhered
- Coordination with Area Managers, Branch Managers, Customer Contact Centre & Sales channel PAN India
- Lead generation, follow ups and achieving sale targets
- Product and process training sessions for recruits within the team
- Built customer relationships with consultative sales approach.
Marketing Executive
Krono IINC
Mumbai
05.2012 - 01.2013
- Interacting with different clients through cold calling and understanding their requirements
- Providing them accurate information about the upcoming projects
- Updating the existing database of the clients
- Shooting mailers and fixing appointments with our senior marketing executives
- Feedback follow ups and customer service support
- Certifications & Research Projects
- Created engaging marketing materials, driving campaign and brand awareness.
- Conducted market research to identify key customer segments and target audiences.
Education
MSC - Events Project Management
Cardiff Metropolitan University
CRF 09.2019 - 10.2021
MBA - Marketing
Cardiff Metropolitan University
UKBachelor of Business Administration Management studies - undefined
Mumbai University
MumbaiHigher Senior Secondary School - undefined
St. Andrews College
Mumbaiundefined
Vikasini School
Skills
- Lead generation
- Salesforce
- Sales pipeline management
- Excellent communication skills
- Excel proficiency
- Rapport and relationship building
- Idea generation
ACCOMPLISHMENTS
- Headed the Awards process and ceremony and delegate registrations at The Economic Times Best brands Awards & Summit 2018,2019
- Headed delegate acquisition for an International Event,” India UAE Strategic Conclave 2019 in association with Khaleej Times”
- Won performer of the quarter for managing international speakers & politicians for The Economic Times Global Business Summit 2019
- Won an Award as Sales performer in Quality for year 2018-19 in ET Edge awards & recognition 2019
- Won an Award called Headquarter for quarter 4 in the year 2018-19
- Top quarterly salesperson at EINS
- Won Best Customer Service Award in Rela8Group Ltd 2021
- Nominated as Employee of the year in Rela8Group Ltd 2021
Languages
English
Hindi
Marathi
Timeline
Delegate Sales Manager
Cavendish Group
03.2024 - Current
Client Engagement Manager
Owen James Group
08.2023 - 02.2024
Delegate Sales Manager
Government Events UK
01.2023 - 07.2023
Event Delegate Relationship executive
Rela8 Group Ltd
04.2021 - 11.2022
Events Co-Ordinator
Loop Up ltd
10.2019 - 03.2021
MSC - Events Project Management
Cardiff Metropolitan University
09.2019 - 10.2021
Assistant Delegate Sales Manager
ET EDGE, Times of India
05.2016 - 09.2019
Business Development Manager
EINS Institute
01.2016 - 04.2016
Customer Service Advisor
Sky Telecommunication
10.2015 - 02.2016
Assistant Manager
Kotak Mahindra Bank
04.2013 - 08.2014
Marketing Executive
Krono IINC
05.2012 - 01.2013
MBA - Marketing
Cardiff Metropolitan University
Bachelor of Business Administration Management studies - undefined
Mumbai University
Higher Senior Secondary School - undefined
St. Andrews College
undefined
Vikasini School