Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Rinkle Netto

Cardiff

Summary

Customer-orientated, positive and strategic-thinking sales professional with 8 years of experience in Conference Industry facilitating relationships, developing partnerships, maintaining top accounts and amplifying profit channels. A dual master's degree holder specializing in events project management and marketing with proven track record of developing long term business associations. Tactical team builder seeking to leverage background into events sales manager role with dynamic organisation.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work history

Client Engagement Manager

Owen James Group
08.2023 - 02.2024
  • Strengthened relationships with clients by delivering consistent high-quality support.
  • Worked collaboratively for improved client satisfaction rates.
  • Utilised industry insights to guide customer decisions.
  • Boosted brand reputation with implementation of strategic engagement initiatives.
  • Increased trust in services by maintaining open and honest dialogue with clients.
  • Implemented feedback systems to improve service quality.

Delegate Sales Manager

Government Events UK
01.2023 - 07.2023
  • Led as a project manager to introduce a dialer system for telesales campaign that allowed maximum calling and daily monitoring of activities especially feasible for Hybrid work environment
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Hired and trained dedicated and high-achieving sales teams.
  • Additionally, Cross-sold Sponsorship along with daily tasks and closed £25,000 revenue in one month.
  • Co-ordinating with Marketing and Production team in new event ideas
  • Drove change and constructively challenged established processes to identify improvement opportunities.
  • Scheduling monthly training for team both for personal & professional growth
  • Well versed with LinkedIn platform, sales Navigator, lead sourcing and cold calling
  • Sourcing contact information through a variety of channels

Event Delegate Relationship executive

Rela8 Group Ltd
London
04.2021 - 11.2022
  • Consistently hit targets and exceed guideline KPI's across callings, new contacts, and booking C-suite level delegates.
  • Competently manage and maintain all elements of the reg acquisition process including admin, CRM, and live events
  • Handling events operations & networking on-site for live events at Wembley, track days, private dinners enabling maximum 1:1 meetings between sponsors and delegates from their wish list.
  • Well versed with LinkedIn platform, sales Navigator, lead sourcing and cold calling
  • Handling delegate journey for live as well as virtual events.
  • Kept records of all contact with clients using CRM system.

Events Co-Ordinator

Loop Up ltd
Cardiff
10.2019 - 03.2021
  • Handling large conference calls professionally for DWP,DEFRA & other government organizations
  • Skilled operator to set up and manage the call
  • Well versed and trained with the technology used to conduct virtual conferences.

Assistant Delegate Sales Manager

ET EDGE, Times of India
Mumbai
05.2016 - 09.2019
  • Conducting market research to identify and generate new leads for both Delegate & Sponsorship sales
  • Achieved £80,000 revenue in one quarter selling sponsorship and delegate sales.
  • Identity target audience and curate the invitation lists
  • Generate delegate sales revenue in line with agreed targets & objectives
  • Utilize telephone solicitation, electronic and written correspondence as tools to reach and exceed the delegates target for each conference
  • Generating revenue through sponsorships for events
  • Curating media plans (ET Print/ET NOW/ET.com/ET Insights/Digital marketing channels) for clients, basis their objective and budgets
  • Handling onsite operation activities effectively
  • To aim at attaining pre-determined sales targets in assigned regions and industry categories
  • Carrying out marketing campaigns for the respective events
  • Collaboratively work with marketing build and improve marketing efforts and follow up with invitees to collect their RSVP's and lead event registration system
  • Developing relationships with the VIP Clients
  • Event onsite Management
  • Deliver post-event reporting internally regarding event attendance and select demographics.

Business Development Manager

EINS Institute
Mumbai
01.2016 - 04.2016
  • To Generate Leads from the database given
  • To provide counselling to the students and do rigorous follow-ups
  • To provide closures and achieve the set Targets Every month
  • To follow up and provide good customer service
  • Preparation of MIS and other reports
  • Following up for feedbacks, closures, and queries' handling

Customer Service Advisor

Sky Telecommunication
Cardiff
10.2015 - 02.2016
  • To Handle customer queries and issue through Inbound Calls
  • To achieve productivity through sales target
  • Offered detailed advice on product and service benefits.
  • Recorded customer communications to maintain proper documentation.
  • Customer service, and guidance support
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Assistant Manager

Kotak Mahindra Bank
Mumbai
04.2013 - 08.2014
  • Getting New to Bank customers PAN India for CASA from the identified target segment
  • Customers' need analysis and service/product support
  • Cross selling of banking products like RD, TD, fixed deposits, gold loan, auto loan, insurance etc
  • To ensure KYC guidelines are adhered
  • Coordination with Area Managers, Branch Managers, Customer Contact Centre & Sales channel PAN India
  • Lead generation, follow ups and achieving sale targets
  • Product and process training sessions for recruits within the team
  • Built customer relationships with consultative sales approach.

Marketing Executive

Krono IINC
Mumbai
05.2012 - 01.2013
  • Interacting with different clients through cold calling and understanding their requirements
  • Providing them accurate information about the upcoming projects
  • Updating the existing database of the clients
  • Shooting mailers and fixing appointments with our senior marketing executives
  • Feedback follow ups and customer service support
  • Certifications & Research Projects
  • Created engaging marketing materials, driving campaign and brand awareness.
  • Conducted market research to identify key customer segments and target audiences.

Education

MSC - Events Project Management

Cardiff Metropolitan University
09.2019 - 10.2021

MBA - Marketing

Cardiff Metropolitan University

Bachelor of Business Administration Management studies - undefined

Mumbai University

Higher Senior Secondary School - undefined

St. Andrews College

undefined

Vikasini School

Skills


  • Lead generation
  • Salesforce
  • Sales pipeline management
  • Excellent communication skills
  • Excel proficiency
  • Rapport and relationship building
  • Idea generation


    • ACCOMPLISHMENTS


  • Headed the Awards process and ceremony and delegate registrations at The Economic Times Best brands Awards & Summit 2018,2019
  • Headed delegate acquisition for an International Event,” India UAE Strategic Conclave 2019 in association with Khaleej Times”
  • Won performer of the quarter for managing international speakers & politicians for The Economic Times Global Business Summit 2019
  • Won an Award as Sales performer in Quality for year 2018-19 in ET Edge awards & recognition 2019
  • Won an Award called Headquarter for quarter 4 in the year 2018-19
  • Top quarterly salesperson at EINS
  • Won Best Customer Service Award in Rela8Group Ltd 2021
  • Nominated as Employee of the year in Rela8Group Ltd 2021

Languages

English
Hindi
Marathi

Timeline

Client Engagement Manager

Owen James Group
08.2023 - 02.2024

Delegate Sales Manager

Government Events UK
01.2023 - 07.2023

Event Delegate Relationship executive

Rela8 Group Ltd
04.2021 - 11.2022

Events Co-Ordinator

Loop Up ltd
10.2019 - 03.2021

MSC - Events Project Management

Cardiff Metropolitan University
09.2019 - 10.2021

Assistant Delegate Sales Manager

ET EDGE, Times of India
05.2016 - 09.2019

Business Development Manager

EINS Institute
01.2016 - 04.2016

Customer Service Advisor

Sky Telecommunication
10.2015 - 02.2016

Assistant Manager

Kotak Mahindra Bank
04.2013 - 08.2014

Marketing Executive

Krono IINC
05.2012 - 01.2013

MBA - Marketing

Cardiff Metropolitan University

Bachelor of Business Administration Management studies - undefined

Mumbai University

Higher Senior Secondary School - undefined

St. Andrews College

undefined

Vikasini School

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Rinkle Netto