Rinkal Malaviya
London
Summary
Dedicated professional with expertise in store opening and closing duties, product knowledge, and outstanding customer service. Proficient in food preparation and safety, with a strong emphasis on safe food handling practices. Skilled in training and development, leveraging Microsoft Excel to enhance operational efficiency. Committed to delivering exceptional service and seeking opportunities to further develop skills in a dynamic retail environment.
Overview
9
9
years of professional experience
Work history
Barista
Blank Street
London
2025.06 - Current
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Maintained cleanliness of the cafe area whilst preparing orders.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Streamlined order taking process, reducing wait times for customers' convenience.
Sales Assistant
WHSmith
Putney & Richmond
2024.01 - 2025.05
- Demonstrated strong commitment to delivering exceptional customer service across two sites: Putney and Richmond.
- Assisted customers with product locations and inquiries resolution efficiently
- Managed and optimized inventory levels, maintaining well-stocked and organized shelves.
- Trained new staff on company policies and customer service techniques
- Worked collectively with team members to develop visually engaging presentations that enhance sales.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Upsold additional products and targeted customer needs using consultative sales techniques.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
Chef & Barista
Butter Beans
Richmond
2023.07 - 2023.12
- Maintained a commitment to serving high-quality dishes to ensure customer happiness.
- Managed all aspects of customer service, from taking orders to handling inquiries
- Maintained cleanliness and organization in kitchen and dining area.
- Utilized customer input to design new culinary creations
- Managed cash transactions and ensured financial records accuracy.
Teaching Assistant
Vibe Agency
2023.05 - 2023.06
- Assisted students with learning activities, promoting a positive and nurturing educational environment
- Helped with administrative tasks, ensuring smooth classroom operations
- Developed educational materials and resources to enhance learning experiences
- Communicated effectively with parents regarding student progress and needs.
Sales Assistant
Baker Street Accessories
2023.02 - 2023.04
- Managed daily shop operations, ensuring a welcoming atmosphere for customers
- Handled mobile-related inquiries and transactions, providing expert advice on products
- Assisted in achieving sales targets through excellent customer service and effective communication
- Maintained visual merchandising standards to enhance product visibility
- Engaged with customers to build lasting relationships and encourage repeat business.
Senior Human resources Executive
Arihant Jain and Associates
Ahmedabad, India
2022.01 - 2022.07
- Managing the Recruitment & Selection Process.
- Employee Life cycle Management.
- New Employee Onboarding & Induction process.
- Develop and Implement HR strategies and initiatives aligned with overall business strategy.
- Create and implement performance appraisal system.
- Payroll Management.
- HR Policy Formulation & Implementation.
- Handling Employee Grievance.
Human resources Executive
John Energy Limited
Ahmedabad, India
2019.07 - 2021.12
- Handling end to end recruitment Process.
- Co-ordination for both External & Internal Training Program, Maintaining Records of Same.
- Providing Induction & Orientation to new Joinees
- Employee Engagement Activity.
- Records keeping of Training Certificates and reimbursement of training cost.
- To supervise functions of Training & Development.
- Crew management, transfer of employees in between different rigs.
- Preparing documents for manpower approval by clients
Human resources executive
Mercedes-Benz Landmark Cars Gujarat
Ahmedabad, India
2017.05 - 2018.10
- Recruitment and scheduling Interview with respective department heads.
- Joining and Exit Formalities.
- Scheduling Induction.
- Uniform Lead for entire group.
- Handling of Employee Engagement Activity.
- Supporting in various HR audits.
- Follow up for KRA Deck.
Education
Master of Science - International Business Management
Richmond, The American International University in London
London, ENGSkills
- Store opening and closing duties
- Product knowledge
- Outstanding customer service
- Food preparation and safety
- Safe food handling practices
- Training and Development
- Microsoft Excel
Education
other
Personal Information
Postgraduate Work Visa (Tier 1) valid for 2 years.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Barista
Blank Street
2025.06 - Current
Sales Assistant
WHSmith
2024.01 - 2025.05
Chef & Barista
Butter Beans
2023.07 - 2023.12
Teaching Assistant
Vibe Agency
2023.05 - 2023.06
Sales Assistant
Baker Street Accessories
2023.02 - 2023.04
Senior Human resources Executive
Arihant Jain and Associates
2022.01 - 2022.07
Human resources Executive
John Energy Limited
2019.07 - 2021.12
Human resources executive
Mercedes-Benz Landmark Cars Gujarat
2017.05 - 2018.10
Master of Science - International Business Management
Richmond, The American International University in London