Rind Gondi
London,
Summary
Results-driven professional with extensive experience in sales, customer service, and business development. Demonstrated ability to consistently exceed sales targets while maintaining strong client relationships. Expertise in data analysis and forecasting to enhance customer service and identify growth opportunities. Highly motivated individual committed to delivering exceptional service and driving business success.
Overview
6
6
years of professional experience
Work history
CARGO SALES AGENT
AIA GSA Cargo
Heathrow Airport
09.2022 - 08.2025
- Handling airlines; Royal Jordanian, China Southern, SAS, TAP, Aerolíneas Argentinas, China cargo and Air Europa
- Dealing with client calls and over 100 emails daily in timely manner
- Processing bookings into various airline systems
- Ensuring all relevant information are inputted
- Providing rates to clients when requested
- Tracking shipping trends to identify consistent problems with customs, carriers or specific types of cargo
- Maintain positive relationships with clients, carriers and customers officials to swiftly resolve problems
- Communicating with airlines and GHA directly
- Updating systems with flight allocations
- Flight planning
- Performed regular follow-ups with prospective customers, leading to increased conversion rates
CARGO SALES ASSISTANT
Air China
Heathrow Cargo
09.2020 - 07.2022
- Responding to client emails and phone calls in timely manner
- Providing rates for Domestic destinations and international sectors
- Provide rates for special cargo i.e., dry ice, temperature control, perishables, pharmaceuticals and overhang shipments
- Process cargo bookings in system and sending confirmation details to Clients
- Communicate with GHA regarding shipments
- Maintaining consistency in customer service
- Negotiating on rates e.g dense shipments, specific commodities
- Give flight schedules and routing availability
- Ensure cargo is fit for travel and meets safety requirements
- Attend weekly meetings and complete meeting minutes
- Update clients on shipment e.g., offload, flight delays/cancellations and backlog.
PASSENGER SERVICE AGENT
ASC
Heathrow Airport
08.2019 - 06.2020
- Checking-in passengers for two key international airlines; Omar Air and Aeroflot
- Checking passports and any accompanying documents of international passengers i.e
- Visas
- Tagging luggage of all passengers
- Assisting and advising passengers on any queries
- Boarding passengers at departure gates
- Passport and additional document checks for inbound passengers (Flight transfer desk)
- Administrative duties i.e ATAC, preflight and post flight departure
- Carrying out escorting procedures i.e assisting unaccompanied minors and assisting passengers with disabilities
- Meeting all flight personnel and other crew members before boarding
- Attend and assist in weekly briefings about new airport procedures and flight updates.
Education
First Class BA (HONS) - AIRLINE AND AIRPORT MANAGEMENT
University of West London
LondonCITY & GUILDS LEVEL 3 EXTENDED DIPLOMA - TRAVEL AND TOURISM
Uxbridge College
London2016
HIGH SCHOOL -
Vyners School
London07.2014
Skills
- Time management
- Workload prioritisation
- Organisational skills
- Attention to detail
- Professionalism
- Teamwork
- Independent work
- Communication skills
- Interpersonal skills
- Self-starter
- Quick learner
- Client relationship building
- Computer literacy
- Proficient in Microsoft Office
- Reading skills
References
References available upon request
Timeline
CARGO SALES AGENT
AIA GSA Cargo
09.2022 - 08.2025
CARGO SALES ASSISTANT
Air China
09.2020 - 07.2022
PASSENGER SERVICE AGENT
ASC
08.2019 - 06.2020
First Class BA (HONS) - AIRLINE AND AIRPORT MANAGEMENT
University of West London
CITY & GUILDS LEVEL 3 EXTENDED DIPLOMA - TRAVEL AND TOURISM
Uxbridge College
HIGH SCHOOL -
Vyners School
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