Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rinchen Norbu

74 Piedmont Road,Greater London

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent interpersonal and time management skills.Dedicated and driven to deliver positive outcomes for diverse client bases. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
years of professional experience

Work History

Amazon
Dartford, Kent

Fulfilment Associate
09.2023 - Current

Job overview

Training in the processes involving multipack and all critical roles such as Process Guide.

● Problem solver in the outbound department.

● Managing dwells and inventory in the system through the inventory control and quality assurance department.

Tesco
Erith, Kent

Tesco colleague
04.2023 - Current

Job overview

  • Relocated misplaced stock to correct shelf.
  • Replaced stock on empty and low-quantity shelves.
  • Collected low-stock products from store rooms.
  • Removed items with exceeded expiry dates for disposal.
  • Updated shelf prices and labels in line with store procedures.
  • Organised goods to clearly display labels, prices and features.
  • Unpacked and processed deliveries quickly to maximise available goods.
  • Arranged items in order of use-by dates to reduce stock waste.
  • Sorted items into correct locations to keep good shop order.
  • Cleaned shelves, signs and aisle floors.
  • Rotated and discounted products to maximise sales before sell-by dates.

Kacy Trading
Thimphu , Thimphu Bhutan

Assistant Manager
02.2021 - 03.2022

Job overview


  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Dealt with customer complaints and rectified product and service issues.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.

Kacy Trading
Thimphu , Thimphu, Bhutan

Supervisor
07.2020 - 01.2021

Job overview

  • Trained staff on best practices to achieve optimal productivity.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Dealt with customer complaints and rectified product and service issues.

Buddhist Monastic Institute
Monggar, Monggar, Bhutan

Teacher
07.2019 - 05.2020

Job overview

  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
  • Collected, analysed and tracked data on student progress.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Education

National Sanskrit University
Tirupati, Andhra Pradesh, India

Bachelor of Arts from Sanskrit and English Literature
06.2019

Lekshed Jungney Buddhist Higher Institute
Punakha, Bhutan

Diploma Of Higher Education Arts from Language Arts Education/ Buddhist Philosophy
11.2012

Punakha Higher Secondary School
Punakha, Bhutan, Bhutan

GCSEs
07.2009

Skills

Staffing oversight

Timeline

Fulfilment Associate

Amazon
09.2023 - Current

Tesco colleague

Tesco
04.2023 - Current

Assistant Manager

Kacy Trading
02.2021 - 03.2022

Supervisor

Kacy Trading
07.2020 - 01.2021

Teacher

Buddhist Monastic Institute
07.2019 - 05.2020

National Sanskrit University

Bachelor of Arts from Sanskrit and English Literature

Lekshed Jungney Buddhist Higher Institute

Diploma Of Higher Education Arts from Language Arts Education/ Buddhist Philosophy

Punakha Higher Secondary School

GCSEs
Rinchen Norbu