RINA SAWANA

• Collabera Inc., 02/2016, Present, Business Development Manager, Reading, UK, Face of the company by greeting clients, maintaining a relationship with these clients and accommodating their needs., Responsible for coordinating activities related to sales and customer service on clients' accounts, Resourceful and detail oriented when completing task, assisting the client, and maintaining account information., Maintain records of all transactions and contacts with clients, Update sales records when clients place orders and maintain records of all requests for quotations, Record details of any complaints or problems that clients report, Acknowledge incoming telephone calls, emails, letters and messages, and pass it to the sales representative or account manager to provide a detailed response, Capable of working under pressure and meet deadlines as scheduled with quality in work., Expertise from BDE stands point, Strategic Recruitment., Pipe lining for future positions., Candidate/Client Relationship., Creative Sourcing., Perform their duties accurately and efficiently contribute to customer satisfaction by ensuring that clients receive the highest standards of service, Business process review and consultation., Primarily focused on Inside Sales opportunity and, Analytic & business intelligence., Governance of the account along with Business Managers(Deliver, Operations, Finance, and Engineering Services team) of the organization
• Effective Tele Services Pvt. Ltd., 07/2012, 11/2015, Asst. Coach - Operations, Vadodara, India, Started working as Customer Service Representative and within 12 months only reached to managerial level & started handling team of 14 people., 12 months working for a sales process moved to the pilot batch of Customer Services., Currently taken charge of new Customer Service Process started the pilot batch. In this 2.8 year of journey show excellence in customer service, sales, team management and work life balance., Was been awarded for best team for 4 months in line., Responsible for achieving company targets and growth of team., Resolved efficiently customer complaints, and other request., Interacted cordially with the irritated callers, repaired trust, located resources for problem resolution and designed best-option solutions for the company, Handled internal partners in office, field services, new business operations and consumer affairs divisions on a daily basis, Successfully completed a high-volume workload within a deadline-driven environment, Awarded for Star Performer back in 2013., Received promotion within a year of joining i.e. in August 2012., Awarded Best team award month of October, November and January 2014., Worked as a go-to person for new reps, Deftly handled major calls being a company's primary mentors/trainers for new and established employees, Supported company to attain the highest customer service ratings and earned 90 plus marks in all categories including communication, listening, problem resolution and politeness skills, Highly praised for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations, Efficiently managed a team of 15 members.

Date of birth: 9th March 1989