Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Hobbies
Languages
Timeline
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Rimsha Ideees

4 Kersh Avenue, Manchester

Summary

Dedicated and versatile professional with experience in management, customer service, education, and laboratory work. Skilled in team leadership, problem-solving, and customer relations, with a strong background in biotechnology and science education. Proficient in Microsoft Office, Adobe Creative Suite, and various digital tools. Adaptable, detail-oriented, and committed to delivering high-quality work in diverse environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Retail Sales Consultant

Range Desserts Levenshumle
01.2025 - 03.2025

•Provided quality customer service at Range Dessert

•Assisted customers with product information and choices

•Processed sales transactions accurately

•Kept the store displays neat and organised

•Worked with the team to meet sales targets

Customer Service Manager

Malees Cafe Gujranwala
09.2024 - 12.2024

•Managed customer service at Malees Cafe, Gujranwala

•Helped customers with questions and issues

•Resolved customer complaints quickly

•Supervised and trained team members

•Worked to improve overall service quality

Lectureship in Science Subjects

Allied School City Campuses, Gujranwala
01.2024 - 08.2024

•Subject Coordinator

•School events Organiser

•House In-Charge

•Conducting Workshops as a trainer

•Judge in many debate contests

•Discipline and Prefectural In-charge

Lab Technician

Citi Lab & Research Center Gujranwala
01.2023 - 01.2024

•Receive, label, and analyze samples (blood, toxic, tissue, etc.)

• Design and execute laboratory testing according to standard procedures, make observations and

interpret findings.

•Conduct experiments under defined conditions to verify/reject various types of hypotheses using

refined scientific methods.

•Organise and store all chemicals substances, fluids, and compressed gases according to safety

instructions.

• Record all data and results in specified forms (paper and electronic) with accuracy and responsibility

•Maintain equipment and assist in ordering laboratory supplies.

•Ensure that all safety guidelines are followed strictly at all times and maintain a clean and orderly

environment.

Citizen Service Representative (CSR)

E-khidmat Markaz Gujranwala
10.2021 - 12.2022

•Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements

and cash drawers).

•Handled and responded to over 150 citizen inquiries in all forms (email, phone, in person) daily.

•Served as point of communication for ground services personnel and assisted in completion of after

hours requests.

• Handled customer complaints and provide alternatives and/or solutions to ensure resolution of

complaints.

Co-manager

Desire Marquee
09.2020 - 10.2021

•Coordinated event planning and logistics

•Managed staff, vendors, and scheduling

•Ensured high client satisfaction and smooth event execution

•Handled budgeting, record keeping, and administrative tasks

•Maintained venue safety and compliance with regulations

Education

Master Of Science - Biotechnology

University of Chester
Chester, United Kingdom

Bachelor Of Science - Botany

University of Gujrat
Gujrat, Pakistan
10.2020

Intermediate - Biological Sciences

Punjab Women College
Gujranwala, Pakistan
08.2016

Matric - Biological Sciences

Federal Science College
Gujranwala, Pakistan
04.2014

Skills

    Leadership and team management skills (Co-Manager at Desire)

    Strong customer service and retail sales experience (Cafe & Range Dessert)

    Effective communication and conflict resolution (Citizen Representative at E Khidmat Center)

    Laboratory and technical skills (Citi Lab)

    Teaching and educational abilities (Science Teacher)

    Proficient in Microsoft Office, Adobe Creative Suite, and other digital tools

    Strong problem-solving and decision-making skills

    Time management and ability to work under pressure

    Adaptability and quick learning in new environments

    Teamwork and collaboration with diverse groups

Accomplishments

• Internship WWF-Pakistan - Islamabad , Punjab

08/2020 - 09/2020


•Utilised digital platforms for training, including webinars and e-learning.

•Completed 30 hours of community service and participated in awareness campaigns.

•Developed innovative solutions for environmental issues in Pakistan,

•promoted WWF-Pakistan's goals and raised awareness in the community

Certification

•Certificate of Appreciation for participating in the Intra-Departmental Competition, University of Gujrat (2018).

•Attended a Two-Day Symposium on Developments in Contemporary Chemistry (Nov 21-22, 2017).

•Participated in Model-Based Learning of Plant Physiology & Ecological

Vegetation in Pakistan (April 4, 2018)

Hobbies

•Reading and exploring new scientific research

•Playing outdoor and indoor games for recreation

•Engaging in environmental awareness and community service activities

•Learning and experimenting with digital tools and technology

•Traveling and experiencing different cultures

•Exploring innovative ideas in biotechnology and science

Languages

Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Customer Service Retail Sales Consultant

Range Desserts Levenshumle
01.2025 - 03.2025

Customer Service Manager

Malees Cafe Gujranwala
09.2024 - 12.2024

Lectureship in Science Subjects

Allied School City Campuses, Gujranwala
01.2024 - 08.2024

Lab Technician

Citi Lab & Research Center Gujranwala
01.2023 - 01.2024

Citizen Service Representative (CSR)

E-khidmat Markaz Gujranwala
10.2021 - 12.2022

Co-manager

Desire Marquee
09.2020 - 10.2021

Master Of Science - Biotechnology

University of Chester

Bachelor Of Science - Botany

University of Gujrat

Intermediate - Biological Sciences

Punjab Women College

Matric - Biological Sciences

Federal Science College
Rimsha Ideees