Dedicated and versatile professional with experience in management, customer service, education, and laboratory work. Skilled in team leadership, problem-solving, and customer relations, with a strong background in biotechnology and science education. Proficient in Microsoft Office, Adobe Creative Suite, and various digital tools. Adaptable, detail-oriented, and committed to delivering high-quality work in diverse environments.
•Provided quality customer service at Range Dessert
•Assisted customers with product information and choices
•Processed sales transactions accurately
•Kept the store displays neat and organised
•Worked with the team to meet sales targets
•Managed customer service at Malees Cafe, Gujranwala
•Helped customers with questions and issues
•Resolved customer complaints quickly
•Supervised and trained team members
•Worked to improve overall service quality
•Subject Coordinator
•School events Organiser
•House In-Charge
•Conducting Workshops as a trainer
•Judge in many debate contests
•Discipline and Prefectural In-charge
•Receive, label, and analyze samples (blood, toxic, tissue, etc.)
• Design and execute laboratory testing according to standard procedures, make observations and
interpret findings.
•Conduct experiments under defined conditions to verify/reject various types of hypotheses using
refined scientific methods.
•Organise and store all chemicals substances, fluids, and compressed gases according to safety
instructions.
• Record all data and results in specified forms (paper and electronic) with accuracy and responsibility
•Maintain equipment and assist in ordering laboratory supplies.
•Ensure that all safety guidelines are followed strictly at all times and maintain a clean and orderly
environment.
•Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements
and cash drawers).
•Handled and responded to over 150 citizen inquiries in all forms (email, phone, in person) daily.
•Served as point of communication for ground services personnel and assisted in completion of after
hours requests.
• Handled customer complaints and provide alternatives and/or solutions to ensure resolution of
complaints.
•Coordinated event planning and logistics
•Managed staff, vendors, and scheduling
•Ensured high client satisfaction and smooth event execution
•Handled budgeting, record keeping, and administrative tasks
•Maintained venue safety and compliance with regulations
Leadership and team management skills (Co-Manager at Desire)
Strong customer service and retail sales experience (Cafe & Range Dessert)
Effective communication and conflict resolution (Citizen Representative at E Khidmat Center)
Laboratory and technical skills (Citi Lab)
Teaching and educational abilities (Science Teacher)
Proficient in Microsoft Office, Adobe Creative Suite, and other digital tools
Strong problem-solving and decision-making skills
Time management and ability to work under pressure
Adaptability and quick learning in new environments
Teamwork and collaboration with diverse groups
• Internship WWF-Pakistan - Islamabad , Punjab
08/2020 - 09/2020
•Utilised digital platforms for training, including webinars and e-learning.
•Completed 30 hours of community service and participated in awareness campaigns.
•Developed innovative solutions for environmental issues in Pakistan,
•promoted WWF-Pakistan's goals and raised awareness in the community
•Certificate of Appreciation for participating in the Intra-Departmental Competition, University of Gujrat (2018).
•Attended a Two-Day Symposium on Developments in Contemporary Chemistry (Nov 21-22, 2017).
•Participated in Model-Based Learning of Plant Physiology & Ecological
Vegetation in Pakistan (April 4, 2018)
•Reading and exploring new scientific research
•Playing outdoor and indoor games for recreation
•Engaging in environmental awareness and community service activities
•Learning and experimenting with digital tools and technology
•Traveling and experiencing different cultures
•Exploring innovative ideas in biotechnology and science