Summary
Work history
Education
Skills
Timeline
pwb

Rimsha Ali

New Delhi

Summary

As a highly motivated and results-oriented Cruise Counselor, I consistently exceeded sales targets while providing exceptional customer service. I successfully booked numerous cruises for satisfied clients, resolved client issues effectively, and implemented initiatives to enhance the customer experience. I am adept at building strong client relationships and possess a deep understanding of the cruise industry.

Work history

Senior Cruise Counsellor

Tirun Travel Marketing
07 2022 - Current
  • Provide comprehensive cruise information by offering expert advice on various cruise lines, ships, itineraries, and destinations.
  • Assist guests in selecting the best cruise options based on their interests, travel style and budget.
  • Handle all aspects of cruise bookings, including reservations and onboard amenities.
  • Ensure accurate and timely processing of bookings and resolve any issues that may arise.
  • Building strong relationships with guests by providing personalized attention and addressing their concerns promptly.
  • Offer ongoing support throughout the entire cruise planning and travel process.
  • Stay updated on industry trends by maintaining in-depth knowledge of the latest cruise deals, promotions, and industry news.
  • Promote cruise products and services.
  • Effectively communicate the value and benefits of cruising to potential clients.
  • Utilize sales and marketing techniques to increase cruise bookings.

Patient Engagement Manager

Clove Dental
11 2021 - 06 2022
  • Address patient inquiries, concerns, and complaints promptly and effectively.
  • Communicate treatment plans, procedures and treatment options to the patients
  • Provide information on oral hygiene practices, preventive care, and the importance of regular dental checkups.
  • Proactively address patient concerns and resolve issues to prevent patient attrition.
  • Enhancing sales by converting Super Speciality leasds like Braces and Aligners.

General Dentist

The Teeth Clinic
10 2020 - 05 2021
  • Conduct oral examinations, including visual inspections and X-rays.
  • Diagnose dental problems such as cavities, gum disease, and oral cancer.
  • Develop and implement comprehensive treatment plans.
  • Perform dental procedures such as Scaling, Dental filling, RCT and Extractions.
  • Maintain accurate patient records.
  • Manage staff and coordinate patient appointments.

Education

Bachelor of Dental Surgery - Dentistry

Rama Dental College, Hospital and Research Center
2015 - 2020

Senior Secondary -

National Institute of Open School

High School -

Convent of Jesus & Mary, Waverly

Skills

  • In-depth knowledge of various cruise lines, ships, itineraries and other destinations
  • Strong verbal and written communication, active listening, and the ability to build rapport with clients
  • A genuine desire to assist clients and exceed their expectations
  • Familiar with reservation systems, customer relationship management (CRM) software, and other relevant travel technology
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines
  • Ability to effectively promote cruise products and services and close sales
  • Ability to identify and resolve client issues quickly and efficiently
  • Patience, Empathy and compassion

Timeline

Senior Cruise Counsellor

Tirun Travel Marketing
07 2022 - Current

Patient Engagement Manager

Clove Dental
11 2021 - 06 2022

General Dentist

The Teeth Clinic
10 2020 - 05 2021

Bachelor of Dental Surgery - Dentistry

Rama Dental College, Hospital and Research Center
2015 - 2020

Senior Secondary -

National Institute of Open School

High School -

Convent of Jesus & Mary, Waverly

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Rimsha Ali