Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Rimel Small

Middlesex

Summary

Customer Success and Sales professional with proven ability to build client relationships, drive revenue, and grow accounts. At Cisco I have exexperience in consultative selling, upselling, and product enablement, paired with a solid foundation in financial management and account reconciliation. I am skilled at aligning customer goals with business solutions, ensuring satisfaction, retention, and revenue growth.

Overview

4
4
years of professional experience

Work History

Sales & Customer Success Associate

Cisco
08.2023 - 07.2025
  • Managed SMB client portfolios, guiding customers through onboarding, adoption, and ongoing support.
  • Conducted discovery calls to uncover customer needs, presenting tailored Cisco solutions that boosted revenue
  • Led product demos to highlight ROI and secure renewals.
  • Collaborated with account managers to meet and exceed quarterly sales and customer success KPIs.

Assistant Accountant

RCPCH
12.2021 - 07.2023
  • Partner with stakeholders to deliver accurate, timely financial data supporting operational and strategic decisions.
  • Resolve invoicing queries quickly to maintain vendor and client trust.
  • Reconcile general ledger entries, ensuring 100% accuracy and reducing month-end processing time.
  • Prepare monthly financial reports that guide budget allocation and forecasting.

Education

A Levels - History (B), Business Studies (B), English (C)

William Perkin C of E High School
03-2020

Associate’s Degree - Chartered Business Management

The Open University
London
02-2025

MEDPIC - Effective Pipeline Management

Cisco
02-2025

Successful Negotiations: Essential Strategies

Coursera
06-2020

Skills

  • Customer Success Management & Onboarding
  • B2B Consultative Selling & Upselling
  • Client Relationship Building
  • Renewal & Expansion Strategies
  • Financial Reporting & Account Analysis
  • CRM Tools (Salesforce, HubSpot)
  • Strategic Negotiation & Communication
  • Process Improvement & Stakeholder Engagement

Hobbies and Interests

Sports (team player – teamwork & strategy skills), 

Health & Wellbeing (discipline, resilience, continuous learning)

New Experiences ( new Challenges, develop my innovation skills)


Timeline

Sales & Customer Success Associate

Cisco
08.2023 - 07.2025

Assistant Accountant

RCPCH
12.2021 - 07.2023

A Levels - History (B), Business Studies (B), English (C)

William Perkin C of E High School

Associate’s Degree - Chartered Business Management

The Open University

MEDPIC - Effective Pipeline Management

Cisco

Successful Negotiations: Essential Strategies

Coursera

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Rimel Small