Rilwan Ogbara
London,United Kingdom
Summary
Certified PTS Multi-Skilled Rail Engineer with over 3 years of experience in track maintenance, safety-critical rail operations, and live rail environments. Proven expertise in track inspections, geometry correction, fault identification, and compliance with railway safety standards. A reliable and safety-focused professional with strong teamwork, communication, and problem-solving skills, capable of working effectively under pressure to support the safe and efficient operation of railway infrastructure. Additional frontline railway customer service experience provides a strong understanding of passenger-focused rail operations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work history
Track Maintenance Operative / M.S.O.
Ganymede Solutions
London
04 2023 - Current
- Carried out track geometry corrections, including tight gauge, wide gauge, twist, and cross-level defects in line with Network Rail standards.
- Performed lifting and packing of sleepers using manual and mechanical equipment to restore track alignment and stability.
- Assisted in the identification and rectification of track defects, improving ride quality and operational safety.
- Supported rail lining, gauge adjustment, and fastening activities to maintain track integrity and compliance.
- Contributed to planned preventative and corrective maintenance programmes across the rail network.
- Worked safely within live rail environments, adhering to PTS requirements and Network Rail safety procedures.
- Assisted with worksite protection, including the installation of barriers, signage, and safe systems of work.
- Recorded inspection findings, defects, and safety observations accurately and in accordance with company procedures.
- Collaborated with supervisors, engineers, and machine operators to deliver maintenance activities within strict timescales.
- Maintained a strong safety culture, supporting the safe and efficient operation of railway infrastructure.
Customer Service Assistant / Ticket Office Assistant
MTR Elizabeth Line
London, United Kingdom
01 2025 - 11 2025
- Provided excellent customer service to passengers and handled enquiries in a professional manner.
- Sold and processed tickets, assisted with ticketing queries and travel information.
- Helped customers with journey planning, delays, and service updates.
- Managed payments and cash handling accurately.
- Resolved customer issues and complaints calmly.
- Assisted passengers with accessibility needs and provided support when required.
- Worked effectively in a busy station environment while following safety procedures.
- Communicated with colleagues and operational teams to ensure smooth customer service
Courier driver
EVRI LOGISTICS
KENT, United Kingdom
2025.10 - Current
- Delivered parcels and goods safely and efficiently while meeting strict delivery schedules and performance targets.
- Planned and followed optimal delivery routes to ensure timely and accurate deliveries.
- Maintained excellent customer service standards when interacting with customers and handling deliveries.
- Conducted vehicle checks and reported any faults or maintenance issues promptly.
- Managed delivery documentation, proof of delivery records, and handheld scanning devices accurately.
- Handled parcels of varying sizes and weights in accordance with manual handling and health and safety procedures.
- Resolved delivery issues professionally, including incorrect addresses, customer queries, and missed deliveries.
- Maintained a high level of reliability, organisation, and attention to detail while working independently.
- Ensured compliance with road safety regulations and company operating procedures.
Brand Ambassador
IBA Global
2022.12 - 2023.02
- Engaged in face to face marketing.
- Spreading the word about the brand I represent to potential customers in their homes, events and offices.
Personal Shopper
Ocado Customer Fulfilment Centre
, United Kingdom
10 2023 - 12 2024
- Picked, packed, and prepared customer orders accurately within strict time targets.
- Followed customer instructions and company standards with strong attention to detail.
- Ensured safe handling of goods to maintain quality and minimise damage.
Stock Replenishment
Tesco Customer Fulfilment Centre
, United Kingdom
03 2023 - 06 2024
- Replenished shelves and maintained stock availability and presentation standards.
- Accurately completed stock records and supported inventory control.
Reporter
Clearview Television
Abuja
09 2019 - 10 2022
- Researched, wrote, and presented news stories for broadcast.
- Conducted interviews, press coverage, and public vox pops.
- Edited video content and ensured factual accuracy and editorial quality.
- Developed strong communication, investigation, and stakeholder engagement skills.
Education
BSc - Mass Communication
Fountain University
Oshogbo, Nigeria 1/2013 - 1/2018
Senior Secondary School Certificate -
Lagos State Civil Service Model College Igbokuta
Lagos, Nigeria 1/2006 - 1/2012
Skills
- Track Maintenance & Geometry Correction
- Railway Safety Regulations & Compliance
- Customer Service & Passenger Assistance
- Incident & Emergency Handling
- Fault Identification & Reporting
- Teamwork & Communication
- Time Management & Organisation
- Conflict resolution
- Cash handling
- Problem solving
- Working under pressure
- Public transport knowledge
Certification
- Level 2 NVQ Diploma in Rail Engineering Track Maintenance – City & Guilds
- Level 2 Certificate in Rail Engineering Underpinning Knowledge – City & Guilds
- Personal Track Safety (PTS)
- PTS AC | PTS DCCR
- OLEC 1
- First Aid
- Manual Handling
- Track Induction
HOBBIES
- Passionate about railway technology and advancements in transportation safety systems.
- Enjoy problem-solving challenges such as coding, technical puzzles, and engineering projects.
- Enthusiastic about reading industry news and keeping up with innovations in mass communication and marketing.
- Avid traveler, exploring different rail networks and transportation systems worldwide.
- Engaged in community outreach, promoting awareness of safety practices in public transportation.
REFREES
Upon Request
Timeline
Courier driver
EVRI LOGISTICS
2025.10 - Current
Brand Ambassador
IBA Global
2022.12 - 2023.02
BSc - Mass Communication
Fountain University
1/2013 - 1/2018
Senior Secondary School Certificate -
Lagos State Civil Service Model College Igbokuta
1/2006 - 1/2012
Track Maintenance Operative / M.S.O.
Ganymede Solutions
04 2023 - Current
Customer Service Assistant / Ticket Office Assistant
MTR Elizabeth Line
01 2025 - 11 2025
Personal Shopper
Ocado Customer Fulfilment Centre
10 2023 - 12 2024
Stock Replenishment
Tesco Customer Fulfilment Centre
03 2023 - 06 2024
Reporter
Clearview Television
09 2019 - 10 2022