Riley Dean
Peterborough,Cambridgeshire
Summary
I am an experienced hospitality professional focused on delivering exceptional customer service in front-of-house roles. Capable of creating welcoming atmospheres and ensuring smooth operations through strong communication and organisational skills. I am adept at handling customer inquiries, managing bookings, and coordinating with team members to enhance guest experiences. This allows me to create a fun yet effective working environment for colleagues whilst ensuring an enjoyable and memorable experience for customers in order to ensure their retention.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Front of House Staff
Fratelli Tavola Calda
Peterborough, Cambridgeshire
04.2024 - 08.2025
- Trained new team members to uphold high standards and quality service delivery.
- Handled cash and card transactions, ensuring accurate bill payments and effective till management
- Provided menu information to customers by answering queries about dishes and drinks.
- Coordinated with other front-of-house staff for efficient operations during peak hours.
- Maintained up-to-date knowledge on daily specials, sharing them with customers effectively.
- Improved customer satisfaction by delivering exceptional service
- Facilitated seamless communication between kitchen staff and customers for special dietary requirements.
- Made a variety of mixed drinks including cocktails whilst also improving other bar-tending skills from pouring pints to keeping the area clean.
Turnstile Supervisor
Peterborough United Football Club
Peterborough, Cambridgeshire
08.2023 - 02.2025
- Maintained order during peak times by efficiently managing queues.
- Managed lost or forgotten ticket situations, reducing guest inconvenience.
- Managed large groups of entrants single-handedly and effectively with over 450 on multiple match-days
- Provided friendly customer service to enhance the visitor's experience.
- Completed Counter-Terrorism training to ensure a safe atmosphere.
- Addressed group behavioural issues to promote fun, safety and inclusivity.
Education
A-Levels - History, Business, Sociology
Ormiston Bushfield Academy
Peterborough 09.2023 - 06.2025
GCSEs - English Literature and Language, Mathematics, Combined Sciences, Spanish, History, Business, iMedia
Ormiston Bushfield Academy
Peterborough 09.2021 - 06.2023
Skills
- Customer service
- Cash and Card handling / management
- Team coordination
- Time management
- Multitasking
- Dietary awareness
- Sales persuasion
- Product inventorying
Accomplishments
- Duke of Edinburgh Bronze Award
- Holocaust Trust Ambassador
- Student of the Year
Languages
English
Native
Spanish
Intermediate (B1)
Affiliations
- Gym
- Travelling
- Music
References
References available upon request.
Timeline
Front of House Staff
Fratelli Tavola Calda
04.2024 - 08.2025
A-Levels - History, Business, Sociology
Ormiston Bushfield Academy
09.2023 - 06.2025
Turnstile Supervisor
Peterborough United Football Club
08.2023 - 02.2025
GCSEs - English Literature and Language, Mathematics, Combined Sciences, Spanish, History, Business, iMedia
Ormiston Bushfield Academy
09.2021 - 06.2023
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