Riley Cooper
Westbury-On-Trym,Bristol
Summary
Detail-oriented with strong technical and computer skills, including proficiency in Excel, Word, and Photoshop.
Excellent communication abilities with customers and clients, complemented by a proven track record of effective teamwork and independent initiative.
Skills in managing databases, maintaining GCP compliance and GDPR, and ensuring meticulous documentation and record-keeping.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work history
Trial Administrator
University of Bristol – Bristol Vaccine Centre
Bristol
08.2022 - 08.2025
- Collect and enter study data accurately from questionnaires
- Develop and maintain efficient systems and procedures for entering data, data cleaning and resolution of data queries
- Collecting and entering study data accurately from questionnaires, ensuring that confidentiality is maintained in line with data protection.
- Running database queries and creating reports to extract relevant data.
- Creating and editing spreadsheets to high standards, using formulae and macros for efficiency.
- Maintenance of trial site files and trial documentation including the organisation of data storage and archiving.
Showrooms Customer Advisor
B&Q Cribbs Causeway
Bristol
04.2019 - 07.2022
- Sitting design appointments with customers.
- Design software and technical knowledge.
- Interact and converse with customers about their needs and ideas.
- Replenish and move stock around on the shop floor and warehouse.
- Maintaining relationship with customers after appointments, keeping in regular contact though phone and email.
- Maintaining standards of cleanliness throughout the department on a regular basis.
- Cash till operation and knowing how to process refunds.
Customer Assistant/Training Buddy/Level 2 Team Leader
VUE Cinema Cribbs Causeway
Bristol
09.2015 - 12.2018
- Assisting customers with purchasing tickets, food sales and general product advice
- Checking the screens while films were playing to prevent piracy and disruptions.
- Rotating and refreshing food and other stock items on a frequent basis
- Cleaning cinema screens/corridors/foyer/toilets to a high standard of cleanliness.
- Training new staff members on tills, general procedures and cleaning tasks
- Being the first port of call for any low-priority issues while on shop floor.
- Responsible for higher priority tasks, such as customer complaints and immediate cleaning tasks, such as serious spillages.
- Managing staff members and assigning them to appropriate areas depending on their individual skill level and experience
- Dealing with serious customer complaints and resolving the situation in the most efficient and productive way possible.
- Assisting staff with technical and customer related issues and quickly resolving them.
- Opening the cinema in the morning with manager's assistance; getting the projectors set up and working, assigning staff to tills and arranging cash floats, getting the morning paperwork completed (analysing transaction deletes from previous day, answering emails from Staff, other managers, and sites)
- Closing the cinema in the evening with manager's assistance; Safely shutting down the projectors, completing the end of night paperwork (wastage of stock, performance reports for head office, assigning staff to appropriate areas for the next day)
- Cash office handling; Cashing up tills from the shop floor and counted the safe to ensure all money is present and correct, identify any balance errors and resolve them appropriately, completed end of night paperwork and go through relevant points on paperwork with staff member.
General Assistant
Johnsons The Dry Cleaners
Bristol
06.2010 - 05.2011
- Serving customers on tills.
- Replenishing and rotating stock when required.
- Keeping shop floor as tidy as possible at all times.
- Taking in and returning the customers garments.
- Packaging up the cleaned clothes to put onto the rails. - Operating the Steam Clean cabinet.
- Setting up and renting out of the Rug Doctors.
Education
BA Hons. - Film and Video
University of South Wales
01.2012 - 01.2015
BETEC LV 3 - Media
SGS Filton College
01.2010 - 01.2012
A Level - Media and Ancient History
Filton College
01.2008 - 01.2010
GCSE's - Maths, English, Triple Science, Media
Henbury Secondary School
01.2003 - 01.2008
Skills
- Technical and computer knowledge (Including Excel, Word, Photoshop etc)
- Able to communicate well with customers and clients
- Work well as part of teams, as well as under my own initiative if required
- Ability to work well under pressure and time restraints
- GCP compliance
- Database management
- Documentation and record keeping
Volunteer Experience
Plug Stage Productions, Theatre Stage Hand (Voluntary), Bristol, 2007-03, Present, Assisting as required with set construction, Sound, PA and CCTV set up prior to productions., Operating Sound, PA and Follow-spots during performances., Clearing equipment from theatre after show.
Affiliations
- Painting Warhammer Models
- LARP (Live action role play)
- Magic the Gathering
- Woodworking
Timeline
Trial Administrator
University of Bristol – Bristol Vaccine Centre
08.2022 - 08.2025
Showrooms Customer Advisor
B&Q Cribbs Causeway
04.2019 - 07.2022
Customer Assistant/Training Buddy/Level 2 Team Leader
VUE Cinema Cribbs Causeway
09.2015 - 12.2018
BA Hons. - Film and Video
University of South Wales
01.2012 - 01.2015
General Assistant
Johnsons The Dry Cleaners
06.2010 - 05.2011
BETEC LV 3 - Media
SGS Filton College
01.2010 - 01.2012
A Level - Media and Ancient History
Filton College
01.2008 - 01.2010
GCSE's - Maths, English, Triple Science, Media
Henbury Secondary School
01.2003 - 01.2008
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