Riley Bates
Quarry Bank,West Midlands
Overview
5
5
years of professional experience
Work history
Department Manager
H&M
Solihull, West Midlands
05.2025 - Current
- Opening & Closing of the store as the MOD.
- Recruitment, onboarding & training for new Sales Advisors.
- Administration, banking & payroll routines.
- Security, health & safety routines.
- Coaching the whole store team to deliver the omni store experience in line with brand identity & goals, giving regular feedback on performance.
- Commercial responsibility for Ladieswear department including execution of campaigns such as member offers & summer sale.
- Collaboration with VM team to secure commercial information in a timely manner.
Sales Advisor Team Leader
H&M
Merry Hill, West Midlands
12.2023 - 05.2025
- Supported the MOD with opening & closing routines.
- Training new Sales Advisors in service areas & delivering the omni customer experience.
- Administration & banking routines.
- Leading delivery shifts & driving unpacking/clearing deadlines.
- Coaching the Sales Advisor team on customer service skills & giving regular feedback where required.
Sales Advisor
H&M
Merry Hill, West Midlands
08.2021 - 12.2023
- Secured the omni customer experience for all customers.
- Developed product knowledge and styling advice.
- POS transactions including sales, returns & exchanges as well as supporting customers using SCO.
- Providing excellent customer service directly in the fitting room & indirectly through efficiently processing delivery to meet deadlines.
Seasonal Retail Assistant
Primark
Merry Hill, West Midlands
12.2020 - 01.2021
- Part of a small team responsible for Menswear Accessories, Nightwear & Underwear.
- Garment care & store presentation.
- Handled customer queries quickly & professionally.
- Clearing returns from till points back to correct departments to improve stock availability.
- Stock management & rotation from stockroom.
Education
Bachelor of Arts - Criminology, Policing & Investigation
Birmingham City University
Birmingham 09/2022 - 06/2025
A-Levels -
King Edwards VI College
Stourbridge 09/2020 - 07/2022
GCSEs -
Bartley Green School
Birmingham 09/2015 - 07/2020
Skills
- Customer Service
- Team Leadership
- Staff training
- Recruitment and hiring
- Scheduling
- Absence management
- Sales figures analysis
- Resilience under pressure
- Strong communication
Timeline
Department Manager
H&M
05.2025 - Current
Sales Advisor Team Leader
H&M
12.2023 - 05.2025
Sales Advisor
H&M
08.2021 - 12.2023
Seasonal Retail Assistant
Primark
12.2020 - 01.2021
Bachelor of Arts - Criminology, Policing & Investigation
Birmingham City University
09/2022 - 06/2025
A-Levels -
King Edwards VI College
09/2020 - 07/2022
GCSEs -
Bartley Green School
09/2015 - 07/2020
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