RILEEK SMITH
Client Services
Brooklyn
Summary
Dynamic Client Services Specialist with a strong background in sales, management, and customer service. Proven ability to improve operational efficiency, drive revenue growth, and provide exceptional customer experiences. Recognized for exceptional interpersonal skills, leadership abilities, and a results-driven mindset. Experienced in team leadership and management, enhancing the customer experience, strategic sales planning and execution, budgeting and financial analysis, event planning and coordination, as well as vendor and stakeholder collaboration.
Overview
10
10
years of professional experience
2010
2010
years of post-secondary education
Work History
Amenity Manager
URBN Playground
02.2024 - Current
- Lead the development and execution of strategic plans to enhance amenity offerings, driving resident engagement and satisfaction
- Oversee budgeting, forecasting, and financial management for all amenity-related services, ensuring cost-effectiveness and alignment with organizational goals
- Supervise a team of amenity staff, providing leadership, training, and performance management to ensure the highest levels of service, safety, and operational efficiency
- Build and maintain strong relationships with external vendors and contractors, coordinating maintenance, repairs, and enhancements to optimize facility functionality and appearance
- Analyze resident feedback, amenity usage data, and service trends to continuously improve offerings, drive innovation, and increase overall user satisfaction
- Demonstrate a strong commitment to client satisfaction by proactively identifying and resolving issues within the facilities, ensuring that resident needs are met efficiently and effectively
Sales Coordinator
Wollman Rink
10.2020 - 03.2024
- Orchestrated group sales operations, cultivating relationships with corporate and individual clients to drive business growth
- Developed customized sales solutions for large-scale events, achieving a consistent 15% increase in client satisfaction ratings
- Partnered with marketing teams to design promotional materials and campaigns, effectively increasing customer engagement
- Trained and supervised junior sales staff, ensuring consistency in service quality and operational excellence
- Maintained meticulous sales records and provided detailed reports to senior management, aiding in strategic decision-making
Assistant Sales Manager
Central Amusement International
04.2021 - 01.2024
- Directed a team of Group Sales Coordinators, ensuring alignment with company sales objectives and fostering a high-performing team culture
- Negotiated high-value domestic and international contracts, cultivating relationships with global partners and stakeholders
- Represented the company at international expos, establishing strategic partnerships and identifying investment opportunities
- Oversaw sales forecasting, budgeting, and reporting, ensuring accurate tracking of sales performance and cost efficiency
Resident Experience Manager
LIV UNLTD
06.2019 - 10.2020
- Managed the daily operations of luxury residential amenities, including fitness centers, lounges, and event spaces, ensuring an exceptional resident experience
- Coordinated and executed engaging events and programming to foster community interaction and resident engagement
- Promoted premium services such as personal training, wellness programs, and private rentals, contributing to revenue growth
- Supervised and trained a team of lifestyle associates, ensuring consistent delivery of high-quality services and professional standards
- Monitored amenity usage and gathered resident feedback to implement continuous improvements in operations and services
- Acted as a liaison between residents and building management, addressing concerns and enhancing overall satisfaction
Relationship Banker
TD Bank
02.2017 - 12.2019
- Provided comprehensive financial consultations, identifying customer needs and offering tailored banking solutions
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless banking experience
- Opened and managed accounts, processed loan applications, and conducted closings with accuracy and professionalism
- Promoted bank products and services to new and existing clients, consistently exceeding sales targets
- Maintained compliance with banking regulations and operational policies to safeguard customer assets
- Stay updated with industry trends, best practices, and regulatory requirements to maintain compliance and innovation in amenity management
Amenity Manager
The Wright Fit
05.2015 - 05.2017
- Directed daily operations of high-end amenities, including fitness centers, pools, spas, and recreational areas, ensuring exceptional user experiences
- Established and enforced safety protocols, cleanliness standards, and maintenance schedules
- Supervised and trained staff, including personal trainers and support personnel, to uphold service excellence
- Collaborated with vendors to manage equipment procurement and facility upgrades while adhering to budget constraints
- Utilized data-driven insights to optimize facility usage, improve resident satisfaction, and recommend enhancements
Store Manager
Sprint Wireless
11.2014 - 04.2015
- Supervised store operations, leading a sales team to achieve and exceed revenue targets
- Implemented marketing initiatives to increase customer traffic and product visibility
- Conducted performance evaluations and trained staff to improve productivity and service quality
Education
High School Diploma -
Sheepshead Bay High School
Brooklyn,NY06-2009
Skills
Customer engagement
Team leadership
Operations management
Customer relationship management (CRM)
Training and development
Partnership development
Strategic planning
Customer communication
Goals and performance
Financial advising
Event sales
Operations oversight
Event marketing
Timeline
Amenity Manager
URBN Playground
02.2024 - Current
Assistant Sales Manager
Central Amusement International
04.2021 - 01.2024
Sales Coordinator
Wollman Rink
10.2020 - 03.2024
Resident Experience Manager
LIV UNLTD
06.2019 - 10.2020
Relationship Banker
TD Bank
02.2017 - 12.2019
Amenity Manager
The Wright Fit
05.2015 - 05.2017
Store Manager
Sprint Wireless
11.2014 - 04.2015
High School Diploma -
Sheepshead Bay High School
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