Rikki Salmond
Dunfermline,Fife
Summary
Dynamic professional with a robust skill set in decision-making, leadership, and conflict resolution. Demonstrates exceptional problem-solving abilities and resourcefulness, ensuring quality assurance and effective inventory management. Adept at team building and providing constructive feedback, fostering a collaborative work environment. Committed to achieving excellence through calmness under pressure and strategic upselling techniques.
Overview
22
22
years of professional experience
Work history
Senior kitchen advisor
The kitchen depot
Rosyth, Fife
04.2022 - Current
- Coordinated delivery schedules efficiently, avoiding delays in project execution.
- Ensured compliance with health and safety regulations during all stages of the design process.
- Worked closely with installation teams to guarantee smooth implementation of designs.
- Played a key role in showroom display arrangement, showcasing latest designs effectively.
- Prepared accurate cost estimates for customers based on their specific requirements.
- Contributed innovative ideas during team brainstorming sessions resulting in unique designs.
- Provided detailed product information to clients, ensuring satisfaction with chosen materials.
- Created 3D renderings of kitchen designs using CAD software, improving client visualisation.
- Conducted comprehensive site surveys to ensure accurate measurements for design plans.
- Handled customer queries professionally, building trust and fostering repeat business.
- Delivered presentations outlining proposed design solutions convincingly to potential clients.
- Established good relationships with clients through excellent customer service skills.
- Managed project timelines effectively to ensure timely completion of assigned tasks.
- Designed and implemented bespoke kitchen layouts for optimised functionality.
- Assisted in resolving any installation issues promptly without affecting project timeline.
- Collaborated with contractors, enhancing project efficiency by effective communication.
- Kept up-to-date with industry trends for incorporation into unique designs.
- Suggested appropriate appliances and fixtures to complement overall kitchen design theme.
- Attended trade shows and exhibitions for exposure to global kitchen design trends.
- Created competitive price quotes and sales presentations to illustrate client project specifications and discuss budget constraints.
- Helped clients to envision optimised kitchen space and functionality to promote innovative design ideas.
- Drafted purchase orders and supply requisitions to facilitate project progress and timely execution.
- Coordinated client consultations to discuss design ideas and functional requirements.
- Negotiated contracts with client, vendors and subcontractors to gain mutually favourable pricing and timelines across project.
- Managed overall project scope and adapted to accommodate unforeseen delays and material shortages.
- Increased revenue with cross-selling and upselling techniques, offering premium materials and elevated designs.
- Generated invoices and account statements to foster timely billing processes and minimise payment delays.
Trading support manager
Argos
Kirkcaldy, Fife
11.2017 - 03.2022
- Provided regular reports to senior management to inform decision-making.
- Negotiated contracts, resulting in favourable terms for the firm.
- Implemented risk management policies, reducing potential losses in trades.
- Collaborated with IT department to streamline digital trading processes.trained s
- Collaborated with IT department to streamline digital trading processes.
- Maintained up-to-date knowledge of market trends for informed trading decisions.
- Conducted regular performance reviews to identify areas for improvement and development opportunities in staff members.
- Promoted brand loyalty through exceptional customer service.
- Increased player satisfaction through exceptional customer service skills.
- Provided excellent customer service for repeat business opportunities.
- Strengthened brand reputation through exceptional customer service.
- Streamlined customer service for better satisfaction.
- Boosted customer satisfaction by providing excellent customer service.
- Handled unexpected problems calmly and efficiently, mitigating potential losses or disruptions.
Senior Kitchen designer
Homebase
Dunfermline, Fife
01.2007 - 09.2018
- Designed and implemented bespoke kitchen layouts for optimised functionality.
- Suggested appropriate appliances and fixtures to complement overall kitchen design theme.
- Ensured compliance with health and safety regulations during all stages of the design process.
- Delivered presentations outlining proposed design solutions convincingly to potential clients.
- Contributed innovative ideas during team brainstorming sessions resulting in unique designs.
- Worked closely with installation teams to guarantee smooth implementation of designs.
- Attended trade shows and exhibitions for exposure to global kitchen design trends.
- Played a key role in showroom display arrangement, showcasing latest designs effectively.
- Coordinated delivery schedules efficiently, avoiding delays in project execution.
- Collaborated with contractors, enhancing project efficiency by effective communication.
- Conducted comprehensive site surveys to ensure accurate measurements for design plans.
- Handled customer queries professionally, building trust and fostering repeat business.
- Assisted in resolving any installation issues promptly without affecting project timeline.
- Established good relationships with clients through excellent customer service skills.
- Created 3D renderings of kitchen designs using CAD software, improving client visualisation.
- Managed project timelines effectively to ensure timely completion of assigned tasks.
- Prepared accurate cost estimates for customers based on their specific requirements.
- Created competitive price quotes and sales presentations to illustrate client project specifications and discuss budget constraints.
- Helped clients to envision optimised kitchen space and functionality to promote innovative design ideas.
- Drafted purchase orders and supply requisitions to facilitate project progress and timely execution.
- Coordinated client consultations to discuss design ideas and functional requirements.
- Negotiated contracts with client, vendors and subcontractors to gain mutually favourable pricing and timelines across project.
- Managed overall project scope and adapted to accommodate unforeseen delays and material shortages.
- Attended interior design tradeshows and workshops to research kitchen design trends and build industry rapport.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation, maintaining client input throughout.
- Produced and communicated detailed design plans using CAD software.
- Stayed abreast of latest industry trends; incorporated these into relevant courses.
- Brought about positive change in employee attitudes towards continual professional development.
- Facilitated open discussions during sessions, encouraged active participation from attendees.
- conducted trainer for colleagues country wide when required
Customer service advisor
Homebase
Dunfermline, Fife
05.2004 - 01.2007
- Implemented promotional strategies for increased product visibility.
- Assisted in stock taking for accurate inventory management.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Educated customers on warranties and return policies for transparency.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Resolved customer complaints swiftly, maintaining company reputation.
- Delivered excellent customer service by addressing and resolving queries.
- Maintained clean, organised retail environment to enhance shopping experience.
Customer service advisor
Argos
Dunfermline, Fife
11.2003 - 02.2004
- Handled high volumes of transactions during holiday seasons efficiently.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Managed queue effectively during peak hours for seamless checkout process.
- Assisted customers with enquiries to enhance their shopping experience.
- Processed payments swiftly for improved customer experience.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Helped meet business needs by working extra shifts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
Skills
- Decision-Making aptitude
- Constructive feedback giving
- Leadership proficiencies
- Conflict resolution capability
- Calm under pressure
- Problem-solving
- Team building
- Resourcefulness
- Inventory management
- Quality Assurance
- Upselling
Affiliations
- Movies
- Music
- Concerts
Timeline
Senior kitchen advisor
The kitchen depot
04.2022 - Current
Trading support manager
Argos
11.2017 - 03.2022
Senior Kitchen designer
Homebase
01.2007 - 09.2018
Customer service advisor
Homebase
05.2004 - 01.2007
Customer service advisor
Argos
11.2003 - 02.2004