Rikesh Mistry
Leicester,UK
Summary
Dedicated professional with a strong foundation in retail and management, specialising in customer service and satisfaction enhancement. Proven expertise in cash handling and money handling proficiency, complemented by a deep understanding of the retail industry. Skilled van driver with experience in product labelling, committed to delivering exceptional service and operational efficiency.
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Retail Assistant
Tesco
Leicester
03.2025 - 11.2025
- Supported colleagues during peak hours for efficient checkout process.
- Received deliveries timely, ensuring rapid shelf restocking.
- Maintained store cleanliness for an appealing shopping environment.
- Monitored shop floor consistently to deter thefts and losses.
- Carried out price checks accurately for correct billing at the till point.
Amazon delivery driver
Dulogix Ltd
Leicester
11.2020 - 05.2025
- Improved client satisfaction by delivering packages promptly and accurately.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Maintained vehicle cleanliness for a professional appearance.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Handled fragile items carefully, resulting in zero damage complaints.
- Completed deliveries with smile and patient, personalised service.
Trainee Mechanic
Car Care Motor Services
Leicester
02.2024 - 04.2024
- Replaced worn out parts on time, improving vehicle lifespans.
- Ensured efficient workshop operation by performing regular maintenance and cleaning tasks.
- Completed routine oil changes and tyre rotations, contributing towards vehicle longevity.
- Repaired brakes and changed fluids to deliver safe vehicles.
Customer Complaints Advisor
Santander
Leicester
02.2023 - 05.2023
- Suggested improvements in customer interaction scripts which led to more efficient communication during complaint handling.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Provided excellent service for improved customer trust and loyalty.
- Updated database regularly to keep accurate records of all customer interactions and complaints handled.
Shift Manager
Papa John's
Leicester
04.2016 - 11.2021
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Delivered excellent customer service by overseeing staff training programmes.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Trained staff on product knowledge, resulted in better customer interactions..
- Supervised activities of workers and enforced safety regulations.
Photography Assistant
Limelite
Leicester
01.2020 - 12.2020
- Coordinated post-production activities timely, facilitated fast delivery of photographs.
- Prepared models for shoots, resulted in smooth operations.
- Worked closely with the lead photographer to execute vision into reality.
- Updated inventory management system regularly to keep track of photography supplies and equipment accurately.
- Assisted in setting up equipment for improved efficiency on set.
Retail Assistant
The Range
Leicester
04.2018 - 07.2019
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Assisted in stock replenishment to maintain store appearance.
- Handled transactions, maintaining accurate till records.
- Provided coverage during peak times to manage customer flow effectively.
- Maintained clean shop floor, promoting a welcoming environment.
Building Labourer
Multiple companies
Stoke-on-Trent
12.2016 - 01.2017
- Mixed and poured concrete, resulting in sturdy foundations.
- Effectively followed health and safety guidelines reducing risk on the job site.
- Delivered high-quality brickwork with careful attention to detail.
- Utilised hand tools expertly enhancing task efficiency.
- Confidently operated range of construction tools including concrete mixers, circular saws and cordless drills.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
Electrical Assistant
Munna Bhai
Leicester
06.2015 - 06.2015
- Installed lighting fixtures resulting in better visibility at work sites.
- Replaced faulty wiring and parts for enhanced system performance.
- Ensured accurate connection of wires through meticulous attention to detail thereby preventing risks associated with misconnections.
- Assisted in the installation of electrical systems for improved safety.
- Utilised power tools efficiently whilst carrying out electrical tasks.
Education
Level 2 Diploma - Bricklaying
Leicester College
Leicester 03.2017 - 04.2018
GCSEs - GCSEs
Soar Valley College
Leicester 09.2013 - 07.2017
Skills
- Retail
- Management
- Driving
- Van driver
- Cash Handling
- Customer Service
- Retail industry understanding
- Customer satisfaction enhancement
- Money handling proficiency
- Product labeling
Certification
- Driving License
- June 2018 to Present
Additional information
I have undertaken fundraising activities such as bike ride for charity were I came 9th, I raised collectively £3,000.
Affiliations
- Football
- Gym
- Badminton
Languages
Gujarati
Fluent
English
Native
Hindi
Advanced
Timeline
Retail Assistant
Tesco
03.2025 - 11.2025
Trainee Mechanic
Car Care Motor Services
02.2024 - 04.2024
Customer Complaints Advisor
Santander
02.2023 - 05.2023
Amazon delivery driver
Dulogix Ltd
11.2020 - 05.2025
Photography Assistant
Limelite
01.2020 - 12.2020
Retail Assistant
The Range
04.2018 - 07.2019
Level 2 Diploma - Bricklaying
Leicester College
03.2017 - 04.2018
Building Labourer
Multiple companies
12.2016 - 01.2017
Shift Manager
Papa John's
04.2016 - 11.2021
Electrical Assistant
Munna Bhai
06.2015 - 06.2015
GCSEs - GCSEs
Soar Valley College
09.2013 - 07.2017