RIJU ANTONY

• Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
• Leveraged advanced data analysis tools to identify trends in payment behavior, enabling informed decision-making for future collections efforts.
• Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
• Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
• Collaborated on collection and dispute resolution issues.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

• Ensured quality control of food preparation and portion sizing.
• Managed timelines for food preparation and orchestrated efficient setups.
• Developed menus, planned schedules and shifts.
• Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.

GPA: 6.2 (CGPA)